At a Glance
- Tasks: Lead service excellence and manage client relationships in a dynamic Private Cloud environment.
- Company: Join Lloyds Banking Group, a leader in financial services transformation.
- Benefits: Enjoy a generous pension, performance bonuses, 30 days' holiday, and flexible working options.
- Other info: Diversity and inclusion are at our core; we support all colleagues to thrive.
- Why this job: Be part of an exciting journey to shape finance for good and drive innovation.
- Qualifications: Experience in service management and a passion for technology and improvement.
The predicted salary is between 55000 - 65000 £ per year.
The Private Cloud team is on a journey creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained within. Through oversight and governance of supplier activity, we drive all aspects of the platform and product lifecycle to deliver safe and secure services alongside an excellent consumer experience.
We're seeking an experienced, motivated and innovative Service Manager to play a pivotal role in delivering service excellence as well as leading and shaping the direction of our team. You'll work with the Senior Leadership Team, Product Owners and Engineering Leads and partners to support and protect important systems and services as well as driving forward improvements to the live service provision of our Platform.
By working in collaboration with our internal labs, you'll ensure our services are resilient and efficient and get to be directly involved in live service issues, leading/supporting meetings both during an incident and in the subsequent post-mortem reviews. This role involves working in Agile environments, collaborating across multiple teams and disciplines to deliver high quality outcomes at pace. Through innovative thinking, data analysis, process improvement, and cross-functional collaboration, you'll play a key role in driving service excellence and put service at the forefront of everything you do.
What you'll do:
- Lead opportunities and enhancements within the existing partner commercial arrangements, and the development of new contracts in conjunction with Global Sourcing & Supplier Management.
- Manage important client relationships under the supervision of senior colleagues or coordinate relationship management with a group of more transactional clients and customers.
- Identify shortcomings and suggest improvements to existing processes, systems and procedures, then deliver a plan for a small element of a change management programme with support.
- Develop and/or deliver budget plans for own area with guidance from senior colleagues.
What you'll need:
- Proven Service Management experience with supplier/partner relationships.
- Confidence to connect with and influence internal customers and external partners at all levels within the organisation.
- Experience working in a fast-paced IT organisation and resilience when faced with conflicting priorities.
- Boldness to challenge the status quo in order to guarantee the best possible customer outcomes.
- Confidence in leading and controlling large meetings.
- Ability to lead and progress a workload independently.
- High level of care and a precise attention to detail.
- Ability to deal with challenge, maintaining an independent view of the circumstances.
It would be great if you also had:
- Knowledge of Cloud Platforms.
- Strong understanding of data analysis, insight, and presentation.
- Power BI & Power Automate.
- ITIL experience/qualifications.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Service Manager - Private Cloud in Leeds employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in Halifax or Leeds where innovation and collaboration thrive. With a strong commitment to diversity, equity, and inclusion, employees benefit from a generous pension scheme, flexible working arrangements, and extensive professional development opportunities, all while contributing to a transformative journey in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Private Cloud in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LLOYDS BANKING GROUP. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Service Manager - Private Cloud in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LLOYDS BANKING GROUP.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LLOYDS BANKING GROUP's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LLOYDS BANKING GROUP.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LLOYDS BANKING GROUP will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LLOYDS BANKING GROUP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
