Senior Investigator, Speak Up & Compliance (Hybrid) in Leeds

LOCATION(S): Leeds, Birmingham, Edinburgh, or Halifax

HOURS: Full-time, 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing:

• You’ll play a key role in shaping how Speak Up and colleague conduct matters are handled across the Group, ensuring concerns are addressed fairly, consistently and to a high standard.
• As part of the Speak Up Team within Group Audit, you’ll lead investigations into complex, sensitive or conflicted matters that require an independent and considered approach.
• Working closely with a small team of experienced investigators, you’ll manage investigations end-to-end, including planning and scoping, interview preparation, fact finding, data analysis, and the application of appropriate evidence gathering and analysis techniques.
• You’ll make effective use of available tools, including eDiscovery, and ensure all work is completed in line with established processes and standards.
• This includes identifying and managing conflicts of interest throughout, protecting the identity of Speak Up reporters, handling sensitive information with care, and maintaining accurate case records, MI, and evidence in line with Group data handling requirements.
• You’ll also contribute to governance and oversight reporting by clearly setting out investigation progress and findings, and act as a point of contact for external or third parties where needed.
• Alongside this, you’ll maintain an awareness of the regulatory environment and apply any relevant changes to your work.
• As part of a collaborative and inclusive team environment, you’ll continue to develop your own skills and capability, contributing to a culture where colleagues feel supported to raise concerns and confident that they will be addressed appropriately.

What we're looking for:

• At least 5 years’ experience in a corporate investigation role within a large, regulated organisation, with experience handling complex and sensitive cases.
• Proven track record to apply technical expertise, critical thinking, and sound professional judgement to deliver high-quality, objective investigation outcomes.
• Experience managing end-to-end investigations, including selecting appropriate approaches, evidence gathering methods, analysis and report writing.
• Ability to analyse complex or conflicting information, identify key facts and communicate findings clearly to collaborators at various levels of seniority.
• Strong ability to manage a varied caseload, working independently or collaboratively, while aligning to investigation guidelines, processes, and ways of working.
• Demonstrates objectivity, discretion and integrity when handling sensitive matters, with the resilience required for investigative work.

And any experience of these would be great:

• Familiarity with evidence handling standards and investigation tools or techniques.
• Dedication to ongoing professional development within a formal Training and Competence framework.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn, and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies