At a Glance
- Tasks: Shape customer journeys and lead a dynamic team in a hybrid work environment.
- Company: Join Lloyds Banking Group, a leader in customer experience design.
- Benefits: Enjoy up to 15% pension contribution, performance bonuses, and 30 days holiday.
- Other info: Perfect for those seeking a part-time role with excellent growth opportunities.
- Why this job: Make a real impact on customer experiences while enjoying flexible working hours.
- Qualifications: 5+ years in customer experience design and team leadership; Figma and JIRA skills preferred.
The predicted salary is between 40000 - 50000 € per year.
Lloyds Banking Group is hiring a Senior Customer Journey Manager in Leeds. This part-time position is aimed at professionals experienced in customer experience design, with at least 5 years of team leadership experience. The role involves shaping the customer journey and managing a team while working in a hybrid model.
Benefits include:
- Pension contribution of up to 15%
- Performance-related bonuses
- 30 days holiday plus bank holidays
Ideal candidates will have experience with Figma, JIRA, and agile methodologies.
Senior Customer Journey Lead - Hybrid, Part-Time in Leeds employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a strong commitment to work-life balance, this part-time Senior Customer Journey Lead role in Leeds provides generous benefits such as a pension contribution of up to 15%, performance-related bonuses, and 30 days of holiday, fostering an environment where employees can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Journey Lead - Hybrid, Part-Time in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a hidden job opening that’s not even advertised.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer experience design. We all know that confidence is key, so rehearse your answers and showcase your leadership skills!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, make sure to highlight your experience with Figma, JIRA, and agile methodologies. Show them you’re the perfect fit for the Senior Customer Journey Lead role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your interest in shaping the customer journey.
We think you need these skills to ace Senior Customer Journey Lead - Hybrid, Part-Time in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Journey Lead role. Highlight your customer experience design expertise and any leadership roles you've held, as we want to see how you can shape our customer journey.
Showcase Relevant Tools:Since we're looking for someone experienced with Figma, JIRA, and agile methodologies, be sure to mention your proficiency with these tools in your application. We love seeing how you’ve used them to enhance customer experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer journey management and how your past experiences have prepared you for this hybrid role. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Make sure you understand the customer journey inside and out. Research Lloyds Banking Group's approach to customer experience design and be ready to discuss how your past experiences align with their goals. Bring examples of how you've shaped customer journeys in previous roles.
✨Showcase Your Leadership Skills
As a Senior Customer Journey Lead, you'll need to demonstrate your team leadership experience. Prepare specific examples of how you've successfully led teams, resolved conflicts, and motivated others. Highlight your ability to foster collaboration and drive results.
✨Familiarise Yourself with Tools
Since the role requires experience with Figma, JIRA, and agile methodologies, make sure you're comfortable discussing these tools. If you have any projects where you've used them, be ready to share insights on how they improved your workflow or customer outcomes.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the role and the company culture. Ask about their current customer journey initiatives or how they measure success in this position. This shows your genuine interest and helps you assess if it's the right fit for you.
