At a Glance
- Tasks: Lead the transformation of Conversational Banking to enhance digital customer service.
- Company: Join LLOYDS BANKING GROUP, a leader in financial services with a focus on innovation.
- Benefits: Enjoy hybrid working, competitive benefits, and a commitment to diversity and inclusion.
- Other info: Be part of a dynamic team focused on operational efficiency and customer satisfaction.
- Why this job: Make a real impact on customer journeys for millions while driving significant change.
- Qualifications: 5+ years in leading large-scale transformations in customer service environments.
The predicted salary is between 60000 - 80000 £ per year.
LLOYDS BANKING GROUP is seeking a Senior Manager to lead the transformation of Conversational Banking, a key role in enhancing digital customer service for millions. You will guide a significant change portfolio, working with cross-functional teams to improve customer journeys and operational efficiency.
The ideal candidate will have over 5 years' experience in leading large-scale transformations, specifically in customer service environments. The position offers a hybrid working model, competitive benefits, and an emphasis on diversity and inclusion.
Lead AI-Driven Conversational Banking Transformation in Leeds employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment that prioritises innovation and customer-centric solutions. With a strong commitment to diversity and inclusion, employees benefit from a hybrid working model, competitive remuneration, and ample opportunities for professional growth within a supportive team culture. Join us in shaping the future of banking while making a meaningful impact on millions of customers.
