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- Tasks: Manage claims end-to-end, ensuring excellent outcomes and customer satisfaction.
- Company: Join Lloyds Banking Group, a leader in financial services with a purpose-driven culture.
- Benefits: Full-time role with opportunities for professional development and a supportive work environment.
- Other info: Embrace diversity and inclusivity in a dynamic workplace focused on growth.
- Why this job: Make a real difference in customers' lives while shaping the future of financial services.
- Qualifications: Strong communication skills and knowledge of insurance principles required.
The predicted salary is between 30000 - 40000 £ per year.
The ability to work closely with Hybrid Field Consultants, together delivering excellent outcomes across service, spend control and technical accuracy.
Strong knowledge of insurance contracts, principles and practices, aligned to Group standards and FCA / industry requirements.
Excellent communication and organisational skills, with the ability to manage a caseload of claims end-to-end, tailoring your approach to individual customer needs.
The confidence to lead investigations, validation, progression and resolution activity throughout the claims journey.
A consistent focus on delivering high-quality claims management, aligned to product terms and conditions.
Experience of customer-focused complaint handling, meeting Lloyds Banking Group and regulatory expectations.
The ability to identify fraud, misrepresentation or non-disclosure, carrying out proportionate investigations and using specialist support where needed.
A commitment to professional development, including working towards relevant qualifications (e.g. CII or BDMA).
A values-led approach, embracing Lloyds Banking Group behaviours, acting inclusively and treating everyone with dignity and respect.
A strong appreciation of risk management, following policies, processes and controls to keep our business safe.
HOURS: Full Time, 35 hours per week, with a requirement to work a rotational shift pattern across the operational hours (8am - 6pm Monday-Friday and 9am-1pm on Saturdays).
Hybrid Claims Owner in Leeds employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Claims Owner in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Lloyds Banking Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Hybrid Claims Owner role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of insurance contracts and claims management. Be ready to discuss how you've handled customer-focused complaints in the past. Show us you know your stuff and can tailor your approach to meet individual customer needs!
✨Tip Number 3
Practice your communication skills! You’ll need to demonstrate excellent organisational abilities and the confidence to lead investigations. Consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Lloyds Banking Group. Let’s make a difference together!
We think you need these skills to ace Hybrid Claims Owner in Leeds
Some tips for your application 🫡
Know Your Stuff: Make sure you understand the ins and outs of insurance contracts and principles. We want to see that you can talk the talk when it comes to claims management, so brush up on your knowledge before applying!
Tailor Your Approach: When writing your application, think about how you can showcase your ability to manage a caseload of claims end-to-end. Highlight any experiences where you've tailored your approach to meet individual customer needs – we love that!
Show Off Your Communication Skills: Excellent communication is key in this role. Use your application to demonstrate how you've effectively communicated with customers or colleagues in the past. We want to see your organisational skills shine through too!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of insurance contracts and principles. Familiarise yourself with the specific requirements of the role, especially those related to FCA standards. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your Communication Skills
Since this role involves working closely with Hybrid Field Consultants and managing customer claims, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations or when handling complaints.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've led investigations or resolved complex issues in previous jobs. Think of specific instances where you identified fraud or misrepresentation and how you approached those situations. This will highlight your analytical skills and attention to detail.
✨Embrace the Values
Familiarise yourself with Lloyds Banking Group's values and culture. Be prepared to discuss how you align with their commitment to inclusivity and respect. Showing that you share their values will make you a more attractive candidate.