At a Glance
- Tasks: Lead people-centred change initiatives and drive strategic decision-making through data excellence.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 30 days holiday.
- Other info: Flexible working patterns and support for diverse needs.
- Why this job: Make a real impact on customer experiences while working in a dynamic environment.
- Qualifications: 2+ years in change management and strong communication skills required.
The predicted salary is between 61344 - 61344 £ per year.
Salary: From £61,344
Location(s): Bristol, Leeds or Halifax
Hours: Full time
Working Pattern: Hybrid – at least two days per week or 40% of time at an office site. Workplace adjustments available.
This opportunity is for a 12 month fixed term contract.
What you’ll be doing:
- The Analytics, Insights & Reporting team supports the Homes business by driving strategic decision‑making through data excellence and actionable insights.
- You will be responsible for planning, delivering, and embedding people‑centred change across the Homes Commercial function, ensuring commercial initiatives are adopted effectively and translate into improved customer, broker, and business outcomes.
- Assess impacts of commercial changes on people, processes, customers, and operations.
- Identify risks to readiness, adoption, and customer outcomes early.
- Build strong relationships across Commercial, Product, Operations, Risk, and Compliance.
- Support leaders to actively sponsor and lead change.
- Deliver clear, timely, audience‑specific change communications.
- Tailor messaging for commercial, operational, and intermediary‑facing teams.
- Monitor adoption through feedback, confidence, and process adherence.
- Ensure smooth transition into BAU and embed sustainable ways of working.
Why join us?
We’re investing billions in our people, places and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for:
- 2+ years experience supporting or managing change within a commercial, operational, or customer‑facing environment.
- 2+ years experience in leading large‑scale transformation projects, proficiency in data analysis, and a strong background in change management.
- Strong stakeholder engagement and communication skills.
- Ability to work across multiple teams and priorities.
- Confidence working in fast‑paced, change‑heavy environments.
- Strong organisational and planning skills.
And any experience of these would be great:
- Experience within mortgages, banking, or financial services.
- Understanding of regulated environments and customer impact considerations.
- Exposure to structured change approaches (e.g. Prosci, ADKAR), applied pragmatically.
- Experience supporting changes to propositions, pricing, or customer journeys.
We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Flexibility‑adapted benefits such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- Range of wellbeing initiatives and generous parental leave policies
Homes Commercial Change Manager - FTC in Leeds employer: Lloyds Banking Group
Join a forward-thinking organisation that prioritises employee growth and well-being, offering a hybrid working model and a supportive culture that values diversity and inclusion. With generous benefits including a substantial pension contribution, performance-related bonuses, and a commitment to workplace adjustments, this role in Bristol, Leeds, or Halifax provides an excellent opportunity to make a meaningful impact while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Homes Commercial Change Manager - FTC in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Homes Commercial Change Manager. Highlight your change management skills and how they can benefit the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining us.
We think you need these skills to ace Homes Commercial Change Manager - FTC in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management and data analysis. We want to see how your skills align with the role of Homes Commercial Change Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Skills:Since building strong relationships is key for this role, include examples of how you've engaged with stakeholders in past projects. We love to see how you’ve communicated effectively across teams and ensured everyone is on board with changes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if necessary to make your experience easy to digest!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Change Management Frameworks
Familiarise yourself with structured change approaches like Prosci or ADKAR. Be ready to discuss how you've applied these frameworks in past roles, especially in commercial or customer-facing environments.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've built strong relationships across teams. Highlight your communication strategies and how you tailored messages for different audiences, as this is crucial for the role.
✨Demonstrate Data-Driven Decision Making
Since the role involves analytics, be prepared to discuss how you've used data to drive change. Bring specific examples of how your insights led to improved outcomes for customers or the business.
✨Emphasise Adaptability in Fast-Paced Environments
Share experiences where you've successfully navigated change-heavy situations. Highlight your organisational skills and how you managed multiple priorities while ensuring smooth transitions.
