At a Glance
- Tasks: Lead customer growth and engagement for Everyday Banking products with a focus on innovation.
- Company: Join Lloyds Banking Group, a forward-thinking bank committed to evolving with modern Britain.
- Benefits: Competitive salary, extensive benefits package, and a hybrid working model.
- Other info: Inclusive culture that celebrates diversity and offers excellent career development opportunities.
- Why this job: Make a real impact in banking while leading a diverse team in a dynamic environment.
- Qualifications: Experience in customer-centric design, marketing, and agile principles is essential.
The predicted salary is between 104990 - 123500 £ per year.
Join to apply for the Head of Customer Connections - Everyday Banking role at Lloyds Banking Group.
SALARY: £104,990 pa to £123,500 pa plus an extensive benefits package.
LOCATION: Bristol, Edinburgh, Halifax, Leeds or Manchester
HOURS: 35 hours, full time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of the above listed hubs.
Why Lloyds Banking Group?
Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the everchanging needs of our 26 million customers. We're embracing collaborative, agile ways of working, to help us deliver the best outcomes for our colleagues, customers and businesses. We're growing with purpose. Join us on our journey and you will too!
Everyday Banking is at the heart of our growth strategy with our Current Account and Overdrafts supporting our mission to provide the best products for our UK customers and to grow relationships of the bank. We're heavily investing in our Everyday Banking products and teams, to deliver on our purpose of Helping Britain Prosper. We want someone who is open, collaborative, driven, commercial and has an agile mentality who can lead a diverse team whilst having fun along the way!
The Head of Customer Connections is a pivotal leadership role within Everyday Banking, responsible for driving customer growth and engagement across our Current Account products. The role blends commercial accountability with customer-centric design, ensuring mobile-first, personalised experiences that deepen relationships and deliver measurable outcomes.
Key responsibilities:- Commercial responsibility for trading and customer flow underpinned by deep understanding of customer behaviours and drivers of customer activity to improve customer conversion, funnel improvement, activation, and engagement.
- Influence marketing campaigns, deliver public website optimisation to drive and meet demand in a mobile first environment.
- Work collaboratively with platform teams to create market leading onboarding journeys.
- Shape and execute activation strategies for the first few months of customer engagement.
- Bring insight, challenge and customer focus to product strategies and future propositional development.
- Be accountable for an effective system of risk management and internal controls to identify, assess, monitor, control and mitigate risks to the Group in line with risk appetite, including adherence to the Group's policies, procedures, statutory and regulatory responsibilities, and fully satisfy legal and regulatory requirements.
- Understand the product market, demonstrating clear understanding of customer, market, conduct, regulatory and competitor trends.
- Inspire and develop a diverse, high-performing team through coaching, feedback, and inclusive leadership.
- Deep knowledge and experienced application of customer and value frameworks. Realise benefit for customers on a regular and ongoing basis across all Current Account & Overdraft products.
- Breadth of experience and knowledge across products, channel distribution, UX design and marketing. Use external benchmarking and gap analysis to design and deliver market-leading strategies.
- Robust and committed focus on acquisition, engagement and experience performance.
- Connect multiple teams to deliver large-scale, complex value releases to our customers through agile principles and practices.
- Someone who thinks differently and challenges status quo, raises the bar and leads the way towards the future of banking.
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
If you are excited by the thought of becoming part of our team, get in touch. We would love to hear from you!
Seniority level: Director
Employment type: Full-time
Job function: Marketing and Product Management
Industries: Banking and Financial Services
Head of Customer Connections - Everyday Banking in Leeds employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer that prioritises employee growth and inclusivity, offering a hybrid working model across vibrant locations such as Bristol, Edinburgh, Halifax, Leeds, and Manchester. With a strong commitment to diversity and well-being, including initiatives for under-represented groups and health support, the company fosters a collaborative work culture where innovative ideas thrive. Join us to lead a diverse team in shaping the future of Everyday Banking while enjoying a competitive salary and extensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Connections - Everyday Banking in Leeds
✨Tap into Campus Networks
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We think you need these skills to ace Head of Customer Connections - Everyday Banking in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LLOYDS BANKING GROUP.
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How to prepare for a job interview at LLOYDS BANKING GROUP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LLOYDS BANKING GROUP.
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✨Network with Industry Professionals
Before your interview, reach out to current or former LLOYDS BANKING GROUP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
