At a Glance
- Tasks: Shape customer experiences and optimise journeys using data-driven insights.
- Company: Join Lloyds Banking Group, a leader in UK Financial Services.
- Benefits: Generous pension, performance bonuses, 30 days holiday, and flexible lifestyle benefits.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact on customer satisfaction while growing your career.
- Qualifications: Experience in customer journey design and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
Join our dynamic team and play a pivotal role in shaping the future of our customer experiences. At Lloyds Banking Group, we support Direct to Customer Execution only investment and pensions business, providing top-notch products across our well-known brands including Lloyds, Halifax, Bank of Scotland and Scottish Widows.
Our team uses agile methodologies to deliver value iteratively, aligning with our purpose of Helping Britain Prosper. By collaborating with colleagues in Product, Design and Engineering, we ensure that our customer journeys are seamless and effective.
As a Customer Journey Manager, you will be at the forefront of understanding and optimising the end-to-end customer experience. Your role will involve continuous improvement of customer journeys, ensuring that the needs of both internal and external customers are met. You will work across functional boundaries to orchestrate effective journeys, using data and management information to drive significant benefits for our customers. Your efforts will help us deliver outstanding customer results and contribute to the overall success of our initiatives.
Responsibilities:- Represent the voice of the customer, deeply understanding their journey and ensuring their needs are met.
- Build detailed customer journey maps to communicate information concisely and cultivate a shared vision.
- Ensure customer journeys are well-documented and accurately translated during the build phase.
- Use data and management information to identify areas for improvement and drive significant benefits.
- Collaborate with the product owner to shape the roadmap, aligning it with customer and business needs.
- Build a CJM community within Stockbroking to deliver a consistent end-to-end experience for customers.
Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we are committed to creating an environment in which everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
Benefits:- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.
Customer Journey Manager in Leeds employer: LLOYDS BANKING GROUP
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, dedicated to fostering a diverse and inclusive work environment where every employee can thrive. As a Customer Journey Manager, you will benefit from a generous pension contribution, flexible working arrangements, and a commitment to your professional growth through continuous learning opportunities. Join us in our mission to help Britain prosper while enjoying a supportive culture that values your contributions and prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager in Leeds
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LLOYDS BANKING GROUP. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Journey Manager in Leeds
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LLOYDS BANKING GROUP.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LLOYDS BANKING GROUP's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LLOYDS BANKING GROUP.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LLOYDS BANKING GROUP will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LLOYDS BANKING GROUP employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
