Senior Complex Investigator in Ledston

Are you motivated by the opportunity to shape how LBG creates fair, consistent and trusted outcomes when things go wrong with conduct at work? Do you want to be part of a team that is redefining how workplace resolution, investigations and misconduct are handled combining strong judgement and a focus on getting to the right outcome in the right way?

Workplace Resolution & Investigations (WRI) is a newly formed Centre of Excellence within People & Places, bringing together Lloyds Banking Group’s approach to supporting colleagues and managers with conduct and Speak Up matters, from the moment a concern is raised through to its resolution. Our wider team ensures concerns are addressed fairly and consistently, whether through informal resolution or further investigation where needed. As investigators, we provide clear, evidence-based findings that support fair, defensible and informed decisions by business leaders or hearing managers. We work with integrity, judgement and fairness to everyone involved, keeping the colleague experience central to our approach.

By learning from the cases we handle, we help the Group continuously improve how we work, creating a more positive experience for colleagues and maintaining high standards of conduct and integrity. We also play a vital role in ensuring senior managers understand and fulfil their additional responsibilities and accountabilities, operating in line with regulatory standards and expectations. This is an exciting time to join WRI. We are transforming how conduct is managed, shifting towards earlier, more informal resolution where appropriate, strengthening governance and consistency, and building a more data-driven, insight-led function. With new frameworks, evolving standards and innovative tools, this is a unique opportunity to shape the future of workplace resolution and investigations and drive a fair, consistent culture across the organisation.

Key Responsibilities

• Lead end-to-end specialist investigations involving the highest levels of complexity, sensitivity, independence or organisational risk, including senior or executive conduct, high-stakes whistleblowing matters, criminal or regulatory-sensitive concerns, and matters with UK or international dimensions.
• Operate effectively in highly ambiguous, high-pressure or high-profile circumstances, balancing legal, regulatory, colleague, reputational and business considerations while maintaining independence, pace, quality and standards.
• Prioritise effectively across multiple complex investigations, escalating risks, dependencies and resource pressures where required.
• Maintain accurate case records and ensure investigations are conducted in line with internal standards, employment law, regulatory expectations and industry best practice.
• Analyse complex and sometimes conflicting information to identify key facts and clearly articulate risks.
• Communicate complex, sensitive or high-stakes issues in a clear, structured and credible way for senior leadership and executive audiences.
• Identify opportunities to improve WRI investigation practices, processes and outcomes.
• Support a learning culture through knowledge sharing and personal development.

What we’re looking for?

• Strong investigations skills leading complex, sensitive or high-risk internal investigations end to end.
• Strong professional judgement, with the ability to operate independently in ambiguous, high-pressure or high-profile situations while maintaining pace, quality and procedural fairness.
• Ability to analyse complex, incomplete or conflicting evidence, identify key facts, assess risk and reach objective, proportionate and well-reasoned conclusions.
• Excellent written communication skills, including the ability to produce clear, structured, evidence-based and defensible investigation reports suitable for senior or executive-level audiences.
• Strong verbal communication and stakeholder management skills, with credibility to engage effectively with senior leaders, HR, Legal, Risk and other specialist functions while maintaining independence and objectivity.
• Good working knowledge of relevant UK employment law, regulatory expectations and industry practice.
• High standards of integrity, independence and professional courage, including the confidence to provide clear challenge and deliver difficult messages where required.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes including free shares, and benefits you can adapt to your lifestyle.