At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join the Bank of Scotland, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 20960 - 21560 € per year.
LOCATION(S): Johnstone
HOURS: 28 hours a week, including Saturdays
WORKING PATTERN: Full-time
SALARY: £20,960, increasing to £21,560 after 6 months
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for
- A minimum of 12 months customer service experience.
- A people person – you’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. While this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don’t miss out on this opportunity to apply today.
Bank of Scotland - Customer Support - Johnstone employer: Lloyds Banking Group
At Bank of Scotland, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our Customer Support role in Johnstone not only provides a competitive salary and comprehensive benefits package but also fosters a diverse and inclusive environment where you can thrive while making a meaningful impact on customers' lives. With our Skill Progression Framework, you'll have the opportunity to advance your career within the Group, ensuring that every day brings new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Bank of Scotland - Customer Support - Johnstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Bank of Scotland. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past where you've helped someone out. Be ready to share these stories during your interview to demonstrate your empathy and adaptability.
✨Tip Number 3
Dress the part! Even though you’ll get a uniform, showing up looking smart and professional for your interview can make a great first impression. It shows you care about the opportunity and respect the company’s image.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Bank of Scotland - Customer Support - Johnstone
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and resolve issues.
Be Genuine and Honest:We’re looking for a people person, so let your personality shine through! Use your application to express your genuine interest in helping customers and how you can relate to their needs. Authenticity goes a long way!
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. Show us why you’re the perfect fit for this role at Bank of Scotland.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Bank of Scotland entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be ready to share examples from your past customer service experience where you demonstrated empathy and adaptability. Think of situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a distressed customer or resolving a fraud concern. Practice your responses to these scenarios, focusing on how you would remain calm under pressure and provide reassurance and guidance.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, opportunities for progression, or how they support employees in developing their skills. This shows your enthusiasm for the role and your desire to grow within the company.
