Investigations Team Manager

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

Are you motivated by the opportunity to shape how LBG creates fair, consistent and trusted outcomes when things go wrong with conduct at work?

Do you want to be part of a team that is redefining how workplace resolution, investigations and misconduct are handled combining strong judgement and a focus on getting to the right outcome in the right way?

Workplace Resolution & Investigations (WRI) is a newly formed Centre of Excellence within People & Places, bringing together Lloyds Banking Group's approach to supporting colleagues and managers with conduct and Speak Up matters, from the moment a concern is raised through to its resolution.

Our wider team ensures concerns are addressed fairly and consistently, whether through informal resolution or further investigation where needed.

As investigators, we provide clear, evidence-based findings that support fair, defensible and informed decisions by business leaders or hearing managers.

We work with integrity, judgement and fairness to everyone involved, keeping the colleague experience central to our approach.

By learning from the cases we handle, we help the Group continuously improve how we work, creating a more positive experience for colleagues and maintaining high standards of conduct and integrity.

We also play a vital role in ensuring senior managers understand and fulfil their additional responsibilities and accountabilities, operating in line with regulatory standards and expectations.

This is an exciting time to join WRI.

We are transforming how conduct is managed, shifting towards earlier, more informal resolution where appropriate, strengthening governance and consistency, and building a more data-driven, insight-led function.

With new frameworks, evolving standards and innovative tools, this is a unique opportunity to shape the future of workplace resolution and investigations and drive a fair, consistent culture across the organisation.

Key Responsibilities

• A blended role that combines direct case delivery with people leadership, case allocation, oversight and coaching.

Ensure the team delivers clear, timely and evidence-based findings that enable fair, defensible and informed decision-making by hearing managers, escalating complexity, sensitivity or risk where appropriate.

• Personally lead selected end-to-end internal investigations into colleague conduct, grievance or related workplace concerns, applying sound judgement, independence and subject‑matter expertise while maintaining a reduced personal caseload to allow for line management, case oversight and team delivery responsibilities.
• Provide day‑to‑day line management to Grade D investigators, setting clear expectations on quality, pace, independence, procedural fairness, colleague experience and adherence to investigation standards.
• Lead case allocation, prioritisation and progress management of the team's investigation caseload, ensuring work is appropriately planned, risks are surfaced early and deadlines are actively managed.

Balance capacity, skills, case complexity and colleague wellbeing across the team.

• Provide proportionate case oversight, technical guidance and constructive challenge on investigation planning, evidence gathering, analysis, and report writing.

Support investigators to apply sound judgement in colleague conduct matters, including where cases become more complex, sensitive or ambiguous.

• Assure the quality and consistency of investigation outputs, including case records, and investigation reports.

Ensure alignment with internal standards, Group policy, employment law, regulatory expectations and relevant industry practice, including strong working knowledge of Group policy and procedures, the ACAS Code, Equality Act expectations and relevant conduct risk considerations.

• Act as a trusted partner to case managers, hearing managers, and business stakeholders, communicating clearly and credibly on investigation progress, risks, standards and decision points while maintaining independence, objectivity and defensibility.
• Identify opportunities to improve WRI investigation practice, contribute to continuous improvement and support a learning culture through coaching, knowledge sharing and team development.

We're on an exciting journey to transform our Group and the way we're shaping finance for good.

We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we're looking for?

• Experience leading internal investigations into colleague conduct, grievance or related workplace concerns, with sound judgement, independence and strong subject‑matter capability.
• Proven people leadership skills, including the ability to line manage, coach and support investigators to deliver quality work at pace.
• Strong case allocation and workload management skills, with the ability to balance case complexity, team capacity, investigator capability and colleague wellbeing.
• Ability to provide proportionate case oversight, technical guidance and constructive challenge across investigation planning, evidence gathering, analysis and report writing.
• Strong stakeholder management and communication skills, with credibility to engage effectively with case managers, hearing managers, HR, Legal, Risk and business stakeholders while maintaining independence and objectivity.
• Ability to manage a reduced personal caseload alongside line management, case oversight and team delivery responsibilities.
• Coaching mindset, with the ability to build investigator capability, support learning and create a culture of continuous improvement
• And any experience of these would be great
• Good working knowledge of internal standards, Group policy and procedures, employment law, regulatory expectations and relevant industry practice, including the ACAS Code, Equality Act expectations and relevant conduct risk considerations.
• Previous experience line managing investigators, case handlers, employee relations specialists or colleagues in a similar professional judgement‑based role.
• Experience leading or supporting a team through operational change, restructure, new ways of working or process improvement.
• Experience using management information, case data or trend insight to manage workload, identify risks and improve team performance.
• Experience working in a regulated financial services, professional services or similarly complex corporate environment.
• Experience managing wellbeing, resilience and workload pressures in a team handling sensitive or emotionally demanding work.
• Experience contributing to wider function capability‑building, knowledge sharing, training or continuous improvement activity.

We know that great talent comes from many backgrounds.

Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.

And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide‑ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
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