At a Glance
- Tasks: Support and enhance enterprise voice platforms while ensuring service stability and engineering support.
- Company: Join a forward-thinking company with a focus on innovation and collaboration.
- Benefits: Enjoy a generous pension, performance bonuses, and 30 days of holiday.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: Experience with voice platforms and strong problem-solving skills required.
The predicted salary is between 48987 - 54430 £ per year.
Salary: £48,987 - £54,430
Locations: Edinburgh, Leeds & Manchester
Hours: Full Time – 35 Hours per week
Working Pattern: Hybrid – at least two days per week (40%) at an office site
Flexible Working Options: Hybrid Working, Job Share
Responsibilities & Qualifications
- Enterprise Voice Platform Expertise: Hands‑on experience supporting a 24/7 large‑scale enterprise, exposure to Avaya, RingCentral, Verint and Genesys.
- Service Stability, Controls & Engineering Support: Ability to support engineering activities by identifying risks, following established controls and balancing service stability with ongoing transformation.
- Observability & Management Tooling: Strong experience with tools such as VQSP, Virsae, Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow and Power BI.
- Automation & Infrastructure as Code: Working knowledge of IaC and practical experience with Python, Jenkins, Harness, Ansible, Terraform and Docker.
- Communication & Collaboration: Strong communication and collaboration skills to engage both technical and business teams.
- Production Health & Technical Debt Management: Ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture.
- Proactive Technical Problem‑Solving: Proactive approach to resolving issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits adaptable to your lifestyle, such as discounted shopping
- 30 days’ holiday plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Infrastructure Specialist (Voice Services) employer: Lloyds Banking Group
As an Infrastructure Specialist (Voice Services) at our company, you will thrive in a dynamic and supportive work environment that values innovation and collaboration. With a generous pension contribution, performance-related bonuses, and a commitment to employee wellbeing, we offer a fulfilling career path in vibrant locations like Edinburgh, Leeds, and Manchester. Our hybrid working model and flexible options ensure a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Specialist (Voice Services)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that Infrastructure Specialist gig.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with tools like Avaya or Terraform, make sure to highlight that in conversations. We want to see you shine and demonstrate how you can support our enterprise voice platform.
✨Tip Number 3
Prepare for those interviews! Brush up on your technical problem-solving skills and be ready to discuss how you’ve tackled challenges in the past. We love hearing about proactive approaches to issues!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who can collaborate effectively with both technical and business teams.
We think you need these skills to ace Infrastructure Specialist (Voice Services)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Infrastructure Specialist (Voice Services). Highlight your experience with enterprise voice platforms and any relevant tools like Avaya or Genesys. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about voice services and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled technical problems. We value proactive problem-solvers who can think on their feet, so share those stories that demonstrate your skills in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise voice platforms like Avaya and RingCentral. Be ready to discuss your hands-on experience and how you've supported large-scale environments. This will show that you’re not just familiar with the tools, but that you can actually use them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved technical issues in the past. Think about specific situations where you identified risks or improved service stability. This will demonstrate your ability to think critically and act decisively, which is crucial for this role.
✨Familiarise Yourself with Tools
Get comfortable with the management tools mentioned in the job description, like Jira, Confluence, and Power BI. If you can, try to have a few examples ready of how you've used these tools to enhance collaboration or track technical debt. It’ll show you’re ready to hit the ground running.
✨Communicate Clearly and Confidently
Since strong communication skills are key, practice explaining complex technical concepts in simple terms. You might be talking to both technical and non-technical team members, so being able to bridge that gap will set you apart. Remember, it’s all about collaboration!
