At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, and flexible lifestyle benefits.
- Other info: Opportunities for career growth and skill development in a supportive environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 13100 - 13475 £ per year.
LOCATION(S): Hereford
Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 17.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £13,100 increasing to £13,475 after 6 months
What you’ll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for
- Minimum of 12 months customer service experience.
- A people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas, including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform so you’ll always feel prepared
Part-Time Branch Customer Advisor in Hereford employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Hereford. As a Part-Time Branch Customer Advisor, you'll not only receive comprehensive training but also have access to our Skill Progression Framework, enabling you to grow your career while making a meaningful impact on customers' lives. With generous benefits, including a competitive pension scheme and a commitment to diversity and inclusion, we ensure that every colleague feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Branch Customer Advisor in Hereford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds and Halifax. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your empathy and commitment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Part-Time Branch Customer Advisor in Hereford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and build relationships.
Be Genuine and Honest:We’re looking for people who are authentic and care about helping others. When writing your application, let your personality shine through! Share why you’re passionate about supporting customers and how you can make a difference.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills and experiences that align with what we’re looking for, like adaptability and calmness under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Part-Time Branch Customer Advisor entails. Familiarise yourself with the key responsibilities like providing face-to-face support and helping customers with their banking needs. This will show that you're genuinely interested in the role and ready to step in.
✨Showcase Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've successfully built relationships with customers in the past. Think of specific situations where you demonstrated empathy and went above and beyond to resolve issues. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various customer situations, such as dealing with a bereavement or a fraud concern. Practice your responses to these scenarios, focusing on your calmness under pressure and your ability to adapt to different customer needs.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you work well with others. Share examples of times when you’ve collaborated with colleagues to meet customer needs or improve service delivery. This will demonstrate that you’re a genuine teammate who values working together.
