At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, performance bonuses, and flexible working hours.
- Other info: Opportunities for growth into specialised roles across the Group.
- Why this job: Make a real difference in people's lives while developing your career in banking.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 24000 - 25989 £ per year.
You will start your journey in one of our branches, providing face-to-face support to customers. The heart of this role is helping people through important moments - offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You will adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You will also recognise opportunities to connect customers with the right products and services. We do not expect you to know everything about banking — we will teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
Responsibilities
- Provide face-to-face customer support in branch locations and handle everyday banking tasks while prioritising customers' needs.
- Support customers through important moments (bereavement, fraud concerns, vulnerability) and help them navigate digital banking confidently.
- Promote and support digital services; assist customers in using online and mobile banking independently.
- Identify opportunities to connect customers with appropriate products and services; escalate where appropriate.
- Remain calm under pressure, adaptable, and empathetic; deliver reassurance and practical assistance.
- Collaborate with colleagues to ensure customer needs are met; maintain a high level of service as you grow into more complex roles across the Group.
Qualifications
- A minimum of 12 months customer service experience.
- A people person who is honest, genuine, and cares about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships to deliver a fantastic customer experience.
- Passion to understand the customer perspective, show empathy, and act with care and integrity; take time to resolve queries and instil confidence.
- Commitment to delivering on promises and going above and beyond for customers.
- Genuine teammate who collaborates closely with colleagues to meet customer needs.
Development & Career Opportunities
At Lloyds Banking Group, we encourage a career mindset and provide opportunities to move into specialised areas across the Group, including Digital, Operations, Fraud, Financial Planning, and leadership roles. We ask new colleagues to spend a minimum of 12 months in a customer service role to master skills, handle more complex needs, and earn accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, services, and values.
Benefits & Working Arrangements
- A range of benefits including a generous pension contribution of up to 15%, annual performance-related bonus, private medical benefit with BUPA, share schemes, and lifestyle-related discounts.
- 22 days' holiday (increases over time), with bank holidays on top; pro rated for part-time roles.
- Wellbeing initiatives and generous parental leave policies; salaries reviewed annually on 1 April.
- Uniform provided to ensure you are prepared for work each day.
- Flexible working patterns and adjustments to hours in response to changing customer demand; discussed in advance.
Additional Information
We recognise diverse backgrounds and experiences and encourage you to apply even if you have transferable experience. This advert may reference specific years of experience; skills developed in various ways are welcome. Our roles can generate high interest and may close early. We are committed to creating a diverse, inclusive workplace and to equal opportunities.
Location & Schedule
Working across Lloyds and Halifax branches within a reasonable distance. Hours: 22 hours a week, including Saturdays. Part-time pattern; flexibility to adjust hours as needed with advance discussion.
Lloyds Banking Group Customer Support - Hemel Hempstead employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where empathy and adaptability are valued. With comprehensive benefits including a generous pension scheme, private medical cover, and opportunities for career progression across various specialisations, employees can thrive in a dynamic environment while making a meaningful impact on customers' lives. Located in Hemel Hempstead, this role provides the chance to engage directly with the community, helping individuals navigate important financial moments with confidence and care.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Hemel Hempstead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lloyds Banking Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lloyds Banking Group and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group Customer Support - Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lloyds Banking Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Lloyds Banking Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lloyds Banking Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lloyds Banking Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lloyds Banking Group will surely appreciate.
