At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and skill development in a supportive environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 13100 - 13475 £ per year.
LOCATION(S): Rochdale - Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 17.5 hours a week, including Saturdays
WORKING PATTERN: Part-time
SALARY: £13,100, increasing to £13,475 after 6 months
What you'll be doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we’re looking for
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don’t miss out on this opportunity to apply today.
Lloyds Banking Group - Customer Support - Rochdale in Halifax employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Rochdale. Our commitment to employee growth is evident through our Skill Progression Framework, which empowers you to develop your career while providing meaningful support to customers during important moments in their lives. With a generous benefits package, including a robust pension scheme and flexible lifestyle benefits, we ensure that our colleagues feel valued and equipped to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Rochdale in Halifax
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group and their values. This will help you connect your experiences to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Show your adaptability! Be prepared to discuss how you've handled different situations in customer service. Whether it’s dealing with a tough customer or learning a new system, highlight your ability to adapt and thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Rochdale in Halifax
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and resolve issues.
Be Genuine and Honest:We’re looking for a people person, so let your personality shine through! Be honest about your experiences and show us your passion for helping others. Authenticity goes a long way in making a great impression.
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills align with the responsibilities outlined in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on making your application the best it can be.
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be ready to share examples from your past customer service experience where you demonstrated empathy and care. Think of situations where you went above and beyond to resolve a customer's issue or made them feel valued.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you handle difficult customers or adapt to changing situations. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career progression, or how the team collaborates to meet customer needs. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
