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- Tasks: Design and improve meaningful experiences for colleagues, championing their voice.
- Company: Join Lloyds Banking Group, a leader in customer experience transformation.
- Benefits: Generous pension, performance bonuses, share schemes, and 28 days holiday.
- Other info: Diverse environment with opportunities for growth and innovation.
- Why this job: Be part of a supportive community driving impactful change for 60,000+ colleagues.
- Qualifications: 2+ years in customer experience or related fields, strong analytical and communication skills.
The predicted salary is between 45000 - 55000 ÂŁ per year.
At Lloyds Banking Group, we believe great journeys start with phenomenal people. As a Customer Journey Manager (CJM), you'll support the design and improvement of experiences that matter—connecting insight, design and delivery to help create journeys that are meaningful, efficient and colleague‑led. You'll join a 20+ strong community of Customer Journey Managers—a supportive, like‑minded group brought together by a shared passion for insight‑led change, collaboration and improving colleague experience across the Group.
You'll be a passionate advocate for the Voice of the Customer—which for us means our 60,000+ colleagues. You'll help ensure their needs, frustrations and aspirations are heard, understood and reflected in change. You'll be encouraged to ask questions, challenge assumptions and continuously learn, while being supported by experienced CJMs and Chapter leadership. Working closely with Product Owners, Engineers and colleagues across our platform teams, you'll help shape colleague experiences across our products and services, ensuring decisions are grounded in insight and deliver real value to our internal customers.
You will:
- Champion the Voice of the Customer, bringing colleague feedback, sentiment and lived experience into conversations
- Conduct direct research with colleagues to understand their needs, struggles and aspirations
- Facilitate workshops and co‑create solutions with stakeholders
- Coordinate cross‑functional alignment and delivery planning
- Influence design and product decisions to reflect colleague needs
- Track KPIs and measure experience effectiveness
- Identify opportunities for continuous improvement and innovation
Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.
What we’re looking for?
- 2+ years’ experience in customer experience, service design, product, change or a related field
- Strong analytical skills and the ability to interpret user data and insight
- Confidence to challenge ideas and influence decisions across teams
- Familiarity with human‑centred design and agile ways of working
- Excellent communication and stakeholder engagement skills
- A deep passion for listening to and amplifying the Voice of the Customer—our colleagues
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
Customer Journey Manager in Halifax employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager in Halifax
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Journey Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into the company's values and recent projects. Show us that you understand the importance of the Voice of the Customer and how it shapes their journey. Bring examples of how you've championed customer feedback in your previous roles.
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them as stories that highlight your analytical skills and ability to influence decisions. We love hearing about real-life scenarios where you've made a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team and being part of the transformation journey at Lloyds Banking Group.
We think you need these skills to ace Customer Journey Manager in Halifax
Some tips for your application 🫡
Show Your Passion for Customer Experience: When you're writing your application, make sure to highlight your passion for customer experience. We want to see how you've championed the Voice of the Customer in your previous roles and how you can bring that enthusiasm to our team.
Be Specific About Your Skills: Don’t just list your skills—give us examples! Whether it’s your analytical prowess or your ability to influence decisions, we love seeing concrete instances where you've made an impact. This helps us understand how you can contribute to our journey.
Tailor Your Application: Make sure your application speaks directly to the role of Customer Journey Manager. Use the job description as a guide and align your experiences with what we're looking for. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Before the interview, dive deep into understanding what a Customer Journey Manager does. Familiarise yourself with the principles of customer experience and how they apply to Lloyds Banking Group. Be ready to discuss specific examples of how you've championed the Voice of the Customer in your previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing how you've interpreted user data in the past. Bring examples of KPIs you've tracked and how those insights led to meaningful changes. This will show that you can ground decisions in data, which is crucial for the role.
✨Engage with Stakeholders
Think about times when you've facilitated workshops or collaborated with cross-functional teams. Be ready to share these experiences and highlight your communication skills. The ability to influence design and product decisions is key, so showcase how you've successfully navigated stakeholder engagement.
✨Embrace Continuous Improvement
Lloyds Banking Group values innovation and continuous improvement. Prepare to discuss how you've identified opportunities for enhancement in your previous roles. Share specific instances where your initiatives led to better colleague experiences, demonstrating your passion for making a difference.