At a Glance
- Tasks: Champion the Voice of the Customer and improve colleague experiences through research and collaboration.
- Company: Join Lloyds Banking Group, a supportive community focused on insight-led change.
- Benefits: Hybrid working options, professional development, and a collaborative environment.
- Other info: Dynamic role with opportunities for continuous improvement and innovation.
- Why this job: Make a real impact by shaping meaningful journeys for over 60,000 colleagues.
- Qualifications: 2+ years in customer experience or related fields with strong analytical skills.
The predicted salary is between 40000 - 50000 € per year.
At Lloyds Banking Group, we believe great journeys start with phenomenal people. As a Customer Journey Manager (CJM), you’ll support the design and improvement of experiences that matter—connecting insight, design and delivery to help create journeys that are meaningful, efficient and colleague‑led. You’ll join a 20+ strong community of Customer Journey Managers—a supportive, like‑minded group brought together by a shared passion for insight‑led change, collaboration and improving colleague experience across the Group.
You’ll be a passionate advocate for the Voice of the Customer—which for us means our 60,000+ colleagues. You’ll help ensure their needs, frustrations and aspirations are heard, understood and reflected in change. You’ll be encouraged to ask questions, challenge assumptions and continuously learn, while being supported by experienced CJMs and Chapter leadership. Working closely with Product Owners, Engineers and colleagues across our platform teams, you’ll help shape colleague experiences across our products and services, ensuring decisions are grounded in insight and deliver real value to our internal customers.
What you'll be doing
- Champion the Voice of the Customer, bringing colleague feedback, sentiment and lived experience into conversations
- Conduct direct research with colleagues to understand their needs, struggles and aspirations
- Facilitate workshops and co‑create solutions with stakeholders
- Coordinate cross‑functional alignment and delivery planning
- Influence design and product decisions to reflect colleague needs
- Track KPIs and measure experience effectiveness
- Identify opportunities for continuous improvement and innovation
What we’re looking for
- 2+ years’ experience in customer experience, service design, product, change or a related field
- Strong analytical skills and the ability to interpret user data and insight
- Confidence to challenge ideas and influence decisions across teams
- Familiarity with human‑centred design and agile ways of working
- Excellent communication and stakeholder engagement skills
- A deep passion for listening to and amplifying the Voice of the Customer—our colleagues
Agile Working Options
- Job Share; Hybrid Working
Customer Journey Manager (12-months FTC) in Halifax employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on fostering a collaborative and inclusive work environment where every voice matters. As a Customer Journey Manager, you'll not only have the opportunity to influence meaningful change for over 60,000 colleagues but also benefit from a supportive community that encourages continuous learning and professional growth. With flexible working options and a strong commitment to employee well-being, Lloyds is an exceptional employer for those seeking a rewarding career in customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Manager (12-months FTC) in Halifax
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Journey Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into the company culture and values. Understand how they champion the Voice of the Customer and think of examples from your past experience that align with this. We want to see your passion for improving colleague experiences shine through!
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, frame it in a way that highlights your analytical skills and how you've used data to drive decisions. We love hearing about real-life examples where you've made a difference in customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our community of Customer Journey Managers.
We think you need these skills to ace Customer Journey Manager (12-months FTC) in Halifax
Some tips for your application 🫡
Show Your Passion for the Voice of the Customer:Make sure to highlight your enthusiasm for understanding and advocating for colleague needs. Share examples of how you've previously gathered feedback and used it to drive change—this will resonate with us at StudySmarter!
Be Data-Driven:We love a good story backed by data! When you describe your experience, include specific metrics or KPIs you've worked with. This shows that you can interpret user data effectively and make informed decisions.
Demonstrate Collaboration Skills:As a Customer Journey Manager, you'll be working closely with various teams. Share instances where you've successfully facilitated workshops or co-created solutions with stakeholders. We want to see your teamwork in action!
Tailor Your Application:Take the time to customise your application to reflect the job description. Use similar language and focus on the skills and experiences that align with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Before the interview, dive deep into understanding what a Customer Journey Manager does. Familiarise yourself with the principles of customer experience and how they apply to Lloyds Banking Group. Be ready to discuss specific examples of how you've championed the Voice of the Customer in your previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing how you've interpreted user data in the past. Bring examples of KPIs you've tracked and how those insights led to meaningful changes. This will show that you can ground decisions in data, which is crucial for the role.
✨Engage with Stakeholders
Think about times when you've facilitated workshops or collaborated with cross-functional teams. Be ready to share how you coordinated efforts and influenced design decisions. Highlighting your communication skills and ability to engage stakeholders will resonate well with the interviewers.
✨Embrace Continuous Improvement
Lloyds Banking Group values innovation and continuous improvement. Prepare to discuss how you've identified opportunities for enhancement in previous projects. Share your passion for learning and adapting, as this aligns perfectly with their culture of insight-led change.
