At a Glance
- Tasks: Lead the transformation of digital customer service using AI-driven solutions.
- Company: Join Lloyds Banking Group, a leader in innovative banking.
- Benefits: Enjoy a generous pension, performance bonuses, and flexible holidays.
- Other info: Hybrid role with opportunities for impactful leadership.
- Why this job: Shape the future of banking for over 26 million customers.
- Qualifications: Proven experience in transformation and strong stakeholder engagement skills.
The predicted salary is between 70000 - 90000 £ per year.
LLOYDS BANKING GROUP is seeking a Senior Manager for Conversational Banking Transformation to shape digital customer service at scale. This hybrid role requires leadership in enhancing customer journeys and implementing AI-driven capabilities. You will manage a critical change portfolio, collaborate across teams, and ensure successful outcomes for over 26 million customers.
Essential skills include extensive experience in transformation and stakeholder engagement.
Benefits include:
- a generous pension contribution
- annual performance-related bonus
- flexible holiday arrangements
Lead AI-Driven Conversational Banking Transformation in Glasgow employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With a focus on employee growth, you will have access to extensive training and development opportunities while working in a hybrid environment that promotes work-life balance. The generous benefits package, including a substantial pension contribution and performance-related bonuses, further enhances the rewarding experience of shaping the future of digital customer service for over 26 million customers.
