At a Glance
- Tasks: Shape customer experiences and lead a team to innovate workplace environments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Generous pension, performance bonuses, 30 days holiday, and flexible working.
- Other info: Be part of a transformative journey with excellent career growth opportunities.
- Why this job: Make a real impact on colleague experiences in a dynamic, award-winning team.
- Qualifications: 5+ years in customer experience design and strong leadership skills required.
The predicted salary is between 78098 - 91880 € per year.
Salary: £78,098 - £91,880 (pro-rated)
Location(s): Leeds and Halifax
Hours: 21 (Part-time)
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you’ll be doing:
- Making a genuine difference to customers and colleagues by shaping the experience and influencing product team prioritisation.
- Working with the latest tech to shape brilliant Office and Retail experiences.
- Learning or gaining qualifications through work.
- Being a key part of the team that launches a new product/service/innovation.
The role sits within our People and Places division and is part of the Modern Workplace team; the team’s job is to design the experience for colleagues in the workplace and also in our Retail Branches. If you are passionate about designing amazing spaces that are human‑centric, and relentlessly curious about how to make life better for our thousands of colleagues both in terms of space and tech, this role is perfect for you!
As a Senior Customer Journey Manager you’ll:
- Lead a team of between 6 and 8 Customer Journey Managers.
- Lead on defining and measuring the target Customer Experience, or Macro Journeys.
- Be a fantastic story-teller with an ability to bring to life the experience you are aiming to create and who this will serve in both a simple but engaging way.
- Be empathic and curious about our colleagues and why they do what they do with a drive to understand and improve their experience whilst meeting the business's objectives.
Lloyds Banking Group is on a journey to create truly amazing workspaces that are inclusive and engaging spaces to work from; this team is right at the heart of this program responsible for designing truly innovative colleague experience and spaces that are designed to invigorate and inspire our colleagues to be their best. This is an award‑winning high‑performing team who work hard and are passionate about what they are doing.
Why join us? We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for?
Essential skills for this Senior Customer Journey Manager role:
- Evidence of experience in customer experience design roles.
- At least 5 years of experience in leading high performing teams.
- Experience in Figma software to story-tell, agile methodology and tool, proficient in JIRA and Confluence.
- Strong stakeholder management skills and ability to present to senior stakeholders.
And any experience of these would be great:
- Evidence of experience in designing retail and/or office environments.
This is a place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you’ll learn and thrive? Apply today and find out more.
Senior Customer Journey Manager in Gildersome employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic and inclusive work environment in Leeds and Halifax. With a strong commitment to employee growth, the company invests significantly in its people and technology, providing opportunities for professional development and a generous benefits package that includes a substantial pension contribution, flexible working arrangements, and a focus on diversity and inclusion. Join our award-winning team and be part of a transformative journey that prioritises creating inspiring workspaces and enhancing colleague experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Journey Manager in Gildersome
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and the company culture; it’s a great way to get insider info and make a lasting impression.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show us you’re genuinely interested in how they’re shaping customer experiences and be ready to discuss how your skills can contribute to that vision.
✨Tip Number 3
Practice your storytelling skills! We want to hear how you’ve made a difference in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. It shows us you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Senior Customer Journey Manager in Gildersome
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating amazing customer experiences shine through. We want to see how your passion aligns with our mission to design human-centric spaces that inspire and invigorate.
Tailor Your Experience:Make sure to highlight your relevant experience in customer journey design and team leadership. We’re looking for evidence of your skills, so be specific about your achievements and how they relate to the role.
Be a Storyteller:As a Senior Customer Journey Manager, storytelling is key! Use your application to demonstrate your ability to convey ideas clearly and engagingly. Show us how you can bring the customer experience to life in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journey design. Familiarise yourself with the latest trends and technologies in this area, especially how they relate to creating engaging office and retail experiences. This will help you articulate your vision and show that you're genuinely passionate about improving customer experiences.
✨Showcase Your Leadership Skills
As a Senior Customer Journey Manager, you'll be leading a team. Prepare examples of how you've successfully led high-performing teams in the past. Think about specific challenges you faced, how you motivated your team, and the outcomes of your leadership. This will demonstrate your capability to manage and inspire others.
✨Master the Art of Storytelling
Since storytelling is key in this role, practice how you can convey complex ideas simply and engagingly. Use real-life examples from your experience to illustrate your points. This will not only showcase your communication skills but also your ability to connect with stakeholders on an emotional level.
✨Prepare for Stakeholder Engagement
Given the importance of stakeholder management in this position, think about how you've successfully engaged with senior stakeholders in the past. Be ready to discuss your approach to building relationships and how you’ve navigated differing opinions to achieve a common goal. This will highlight your strategic thinking and interpersonal skills.
