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- Tasks: Support customers in branches and transition to remote assistance via calls and digital channels.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, private medical cover, and flexible lifestyle benefits.
- Other info: Dynamic role with excellent career growth and a supportive team environment.
- Why this job: Make a real difference by helping customers through important moments in their lives.
- Qualifications: 12 months of customer service experience; training provided for banking specifics.
The predicted salary is between 26200 - 26950 £ per year.
SALARY: £26,200 increasing to £26,950 after 6 months
LOCATION: Leeds City Centre, 65-68 Briggate, Leeds, LS1 6LH & Leeds 32 Commercial Street, Leeds, LS1 6EY. Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
JOB TYPE: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
HOURS: Branch hours until early 2027: 35 hours per week, Monday- Saturday. Home working role from early 2027: 5‑Day Week pattern. Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday-Sunday week). Maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What you’ll be doing
You’ll start in one of our branches, supporting customers side‑by‑side. You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. From day one we’ll teach you all about our products, processes and systems and you’ll learn how to respond to queries quickly and become better every day.
What we’re looking for
- A minimum of 12 months’ customer service experience (no previous financial services experience required – training will be provided).
- Suitable home working environment, including a private area to take inbound calls and a stable/secure Wi‑Fi connection.
- Advocacy of Lloyds Banking Group’s products and services and subject matter expertise in our banking app and products.
- A people‑person who works well with the team to provide an essential service to millions of customers.
- Commitment to deliver on promises and to go above and beyond for customers.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident – if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Full uniform provided so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Lloyds Banking Group Customer Support - Leeds Commercial Street in Gildersome employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Leeds Commercial Street in Gildersome
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you’d handle different situations during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. Highlighting your commitment to customer satisfaction is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready for the digital aspects of the job. Don’t miss out on this opportunity!
We think you need these skills to ace Lloyds Banking Group Customer Support - Leeds Commercial Street in Gildersome
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Your People Skills: In your application, let us know about your ability to connect with customers. Share examples of how you've gone above and beyond to help someone in a tough situation. We love hearing about those moments that make a difference!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Support role at Lloyds Banking Group. Familiarise yourself with their products, services, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, be ready to share examples from your past experiences where you've gone above and beyond for a customer. Think of specific situations where you resolved issues or provided support, especially in challenging circumstances. This will demonstrate your commitment to excellent service.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Practice how you would handle various customer situations, such as dealing with a bereavement or a fraud concern. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Create a Comfortable Home Working Setup
Since the role transitions to remote work, ensure you have a suitable home working environment. During the interview, mention your setup, including a quiet space for calls and a reliable Wi-Fi connection. This shows you're prepared for the future of the role and can hit the ground running.