Executive Customer Insight Manager

Locations: Edinburgh and Bristol

Hours: Full-time

Working Pattern: We follow a hybrid approach, requiring at least two days per week or 40% of time spent at an office location. Employees with disabilities may receive workplace adjustments, including flexible hybrid arrangements, according to our Flexibility Works policy.

What you'll be doing:

Are you passionate about uncovering what drives customer behaviour? Can you turn insight into meaningful action to help executives make informed, customer-focused decisions? An Executive Customer Insight Manager is needed to join the dynamic Exec Insight & Comms team at Lloyds Banking Group. This role involves producing high-quality customer insight that informs and influences senior and executive collaborators. You will translate complex evidence into clear, compelling stories that prompt timely action.

Playing a vital role in promoting the customer agenda involves preparing executive committee documents, managing insight inquiries, and supporting Board-level engagement. External messaging support is also part of this role. Collaborating with colleagues in insight, analytics, and research to support the development of strategic customer insight and communications. Address the needs of executive audiences, partners, and colleagues throughout the Group, while actively advancing the insight agenda aligned with LBG's strategic priorities.

This is an exciting opportunity to join a fast-paced and collaborative team, suited to someone who enjoys delivering high-quality insight outputs while working confidently at pace.

Key responsibilities:

• Lead and deliver regular executive insight, passionate about customer behaviours, preferences and emerging trends across propositions, features and channels.
• Triangulate behavioural data, research, analytics and market intelligence to build comprehensive and commercially grounded recommendations.
• Translate complex information and distil it into simple, compelling stories engaging all levels up to director.
• Support external customer insight messaging, working with Group Corporate Affairs business partners.
• Prioritise and triage requests, crafting and challenging briefs to ensure clarity, focus and value.
• Explore creative methods of sharing and distributing insights to various colleagues throughout the organisation.
• Promote a customer-centred approach and a culture driven by insights throughout the organisation.

Why join us?

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we're looking for:

• Confidence and experience in producing customer insight for senior and executive collaborators, ideally within financial services or a similarly data-rich environment.
• Excellent storytelling skills, able to translate data into compelling, clear narratives for senior partners, using clear structure, engaging language and well-designed visuals.
• Strong ability to handle competing priorities, prioritise requests, and work efficiently in an agile environment.
• Knowledge and expertise in triangulating multiple sources of data and strong ability to bring to bear prior work from across the team.
• Strong problem framing capability, able to bring clarity to ambiguous or open-ended questions.
• Strong skills in managing relationships with collaborators and relevant teams. This enables timely delivery and promotes a value exchange that improves insight and customer understanding.
• Curiosity, proactivity and a desire to continuously learn, including growing literacy in AI, data and emerging insight tools.
• Proficiency with Microsoft 365 tools (Word, PowerPoint, Teams) to build and share impactful insight.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you'll learn and thrive? Apply today and find out more.