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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Generous pension, private medical cover, flexible benefits, and 22 days holiday.
- Other info: Opportunities for career progression and skill development within a supportive environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 20586 - 21175 £ per year.
LOCATION(S): Chelmsford. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 27.5 hours a week, including Saturdays.
WORKING PATTERN: Full-time.
SALARY: £20586, increasing to £21175 after 6 months.
What you'll be doing:
- You'll start your journey in one of our branches, providing face-to-face support to customers.
- While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments - offering reassurance, guidance and practical support.
- This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.
- You'll also recognise opportunities to connect customers with the right products and services.
- We don't expect you to know everything about banking - we'll teach you.
What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person - You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Private medical benefit with BUPA.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles.
- A range of wellbeing initiatives and generous parental leave policies.
- Salaries are reviewed annually on 1 April as part of our annual pay review.
- We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Like what you hear? Join us! Apply today and find out more.
Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
Lloyds Banking Group Customer Support - Chelmsford in Essex employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Chelmsford in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, services, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Whether it’s resolving a tricky situation or just lending a listening ear, be ready to share those stories during your chat.
✨Tip Number 3
Show your adaptability! In your interview, highlight times when you've had to adjust to new situations or challenges. Lloyds values flexibility, so demonstrating that you can stay calm under pressure and adapt to different customer needs will definitely work in your favour.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Lloyds Banking Group Customer Support - Chelmsford in Essex
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and resolve issues.
Be Genuine and Honest: We love a good story! When writing your application, be yourself and let your personality shine through. Show us why you care about helping customers with their finances and how you can make a difference in their lives.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention how your experiences relate to the role and how you can adapt to different customer needs – we appreciate a tailored approach!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about our company and the amazing opportunities we offer.
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be ready to share examples from your past customer service experience where you've demonstrated empathy and care. Think of specific situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Practice Calmness Under Pressure
The ability to stay calm under pressure is crucial in this role. Prepare for potential scenario-based questions where you might need to handle a difficult customer or a challenging situation. Practising your responses can help you feel more confident and composed during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or career progression within Lloyds Banking Group. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.