At a Glance
- Tasks: Lead a new triage capability and streamline processes for maximum impact.
- Company: Join a forward-thinking insurance and pensions company transforming the digital landscape.
- Benefits: Generous pension, performance bonuses, flexible working, and 30 days holiday.
- Other info: Opportunity to build a high-performing team with excellent career growth.
- Why this job: Shape the future of insurance and make a real difference in a dynamic environment.
- Qualifications: 5+ years leadership experience and strong analytical skills required.
The predicted salary is between 85493 - 100580 € per year.
Insurance, Pensions & Investments (IP&I) is evolving to deliver more digital, customer focused insurance and pensions solutions in a fast moving market. As Triage Squad Lead, you’ll shape and lead a new triage capability, working closely with senior leaders to spot opportunities, remove friction and help direct work to where it will create the most value. It’s a hands on role with real freedom to build a team and simple, effective ways of working from the ground up, balancing pace with clear governance and oversight.
This is a high‑impact leadership role at the heart of IP&I’s transformation, helping shape a modern, global operating model as the business redefines how it delivers insurance, pensions and investments in a digital market. As Triage Squad Lead, you’ll build and lead a brand‑new capability, working with senior leaders to unlock opportunities, remove obstacles and help the business focus its energy where it will have the greatest impact. With the freedom to design ways of working from the ground up, this is a chance to make a visible difference, see the outcomes of your work quickly, moving faster and smarter for the future.
Responsibilities:- Owning and leading the end-to-end triage process for IP&I.
- Translating strategic priorities into clear triage principles and decision frameworks.
- Lead a team who proactively searches for new chances to streamline, eliminate or automate processes.
- Acting as the senior escalation point for complex or cross-cutting demand.
- Ensuring demand is routed into the correct delivery pathway.
- Providing oversight of governance, risk and controls in partnership with key functions.
- Leading engagement with senior stakeholders across IP&I and the wider Group.
- Building and developing a high-performing triage squad.
- Using MI and insight to discover ways to simplify or automate demand.
- Monitoring benefit delivery.
- 5 years or more proven leadership experience in a complex and regulated environment.
- 5 years or more experience supporting process or operational improvement initiatives.
- Strong analytical and problem‑solving skills.
- Confidence engaging people and influencing at senior levels.
- Understanding of governance and risk in regulated environments.
- Highly organized and delivery‑focused.
- Clear written and verbal communication skills.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
Benefits:- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Triage Squad Lead in Edinburgh employer: Lloyds Banking Group
As a Triage Squad Lead, you will join a forward-thinking organisation that prioritises employee growth and innovation in the evolving landscape of insurance and pensions. With a hybrid working model, generous benefits including a 15% pension contribution, and a commitment to wellbeing, this role offers a unique opportunity to shape a new capability while enjoying a supportive work culture in vibrant locations like Edinburgh, Bristol, and Leeds. The company fosters an environment where your leadership can make a tangible impact, ensuring that your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Squad Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at the companies you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Triage Squad Lead role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've streamlined processes or led teams through challenges. This will resonate well with hiring managers looking for someone to lead their triage squad.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Triage Squad Lead in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Triage Squad Lead role. Highlight your leadership experience and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've improved processes or led teams in the past. Use metrics where possible to demonstrate your impact. This helps us understand what you can bring to the table!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you understand the role of a Triage Squad Lead inside and out. Familiarise yourself with the key responsibilities, especially around leading the triage process and engaging with senior stakeholders. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or initiatives. Highlight how you've improved processes or navigated complex environments. This is crucial since the role requires strong leadership and problem-solving skills.
✨Understand the Company’s Vision
Research the company’s current transformation efforts in the insurance and pensions sector. Be ready to discuss how you can contribute to their goals, particularly in creating digital, customer-focused solutions. This shows that you’re aligned with their mission and ready to make an impact.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, governance frameworks, and how success is measured in this role. This not only demonstrates your interest but also gives you a clearer picture of what to expect if you join the team.
