At a Glance
- Tasks: Lead the evolution of Lloyds Digital Operating System and enhance customer experiences.
- Company: Join a leading financial institution rebooting the future of finance.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Shape the future of digital banking and make a real impact on millions of customers.
- Qualifications: Experience in leading digital platforms, strong technical and commercial skills required.
The predicted salary is between 55000 - 65000 £ per year.
We’re rebooting an icon and building the future of finance.
Agile Working Options: Job Share; Hybrid Working
Role Purpose
Lead the development and continuous evolution of the Lloyds Digital Operating System (LloydsOS), creating a unified, scalable platform that underpins the Group’s digital customer experience. Define and deliver the digital product vision and strategy for the Lloyds Banking app, ensuring alignment across brands, platforms and end-to-end journeys. Take accountability for driving the performance, resilience and continuous improvement of the digital experience for millions of customers. Operate at Group level to influence senior stakeholders and embed a truly customer-centric, data-driven culture.
Key Responsibilities
- Set the digital product vision and strategy.
- Define the long-term ambition for LloydsOS and translate it into a clear, actionable product strategy and roadmap.
- Own the digital product direction of the Lloyds Banking App.
- Establish a modern product and technology framework.
- Build and embed a consistent product ethos and governance framework across all digital journeys.
- Define experience, architecture and engineering standards to ensure scalability, resilience and security.
- Drive innovation and future digital experience.
- Own the innovation agenda, shaping the next generation of digital experiences across navigation, personalisation and product discovery.
- Drive the convergence of multiple apps into a single, coherent and high-performing digital platform.
- Embed AI and personalisation.
- Define how AI is integrated across the digital experience, from predictive support to conversational interfaces.
- Ensure AI capabilities are deployed responsibly, with strong governance and a relentless focus on real customer value.
- Deliver secure, resilient digital experiences.
- Be responsible for the performance, reliability, compliance and operational resilience of the Lloyds Banking App.
- Drive continuous improvement, incident management and consistently high-quality service outcomes for our customers.
- Drive commercial outcomes through digital excellence.
- Deliver against Group ambitions for growth, retention, engagement and cost efficiency.
- Prioritise initiatives based on customer value and commercial impact, embedding strong performance management disciplines.
- Lead people, capability and organisational influence.
- Build and lead a high-performing, customer-focused product organisation with strong technical and commercial capability.
- Influence and align senior stakeholders across the Group to deliver the LloydsOS vision consistently.
This is an excellent opportunity for someone who…
- Has deep experience leading large-scale digital product platforms, ideally in financial services, fintech or complex consumer environments.
- Brings strong technical credibility, with a solid understanding of architecture, engineering practices, APIs and data ecosystems.
- Demonstrates proven commercial acumen, with a track record of delivering measurable outcomes.
- Is a visionary leader, who can articulate a compelling future vision while delivering practical, scalable solutions.
- Is genuinely customer-obsessed, using data and insight to drive product decisions and improve experiences.
- Has strong leadership and influencing skills at senior executive level in complex organisations.
- Builds high-performing teams, setting clear expectations and fostering a culture of accountability, collaboration and continuous improvement.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
Lloyds Operating System Director in Edinburgh employer: Lloyds Banking Group
At Lloyds, we are committed to fostering an inclusive and dynamic work environment that empowers our employees to thrive. With a focus on innovation and customer-centricity, we offer exceptional growth opportunities within the financial services sector, alongside flexible working arrangements that promote work-life balance. Join us in shaping the future of finance while being part of a diverse team that values collaboration and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Operating System Director in Edinburgh
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lloyds Banking Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lloyds Operating System Director in Edinburgh
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Banking Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Banking Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Banking Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Banking Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Banking Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Banking Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
