At a Glance
- Tasks: Lead design research to shape product development and solve customer problems.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, and 30 days' holiday.
- Other info: Flexible working options and strong commitment to employee wellbeing.
- Why this job: Make a real impact in a collaborative environment with a focus on innovation.
- Qualifications: Experience in qualitative research and collaboration with design teams.
The predicted salary is between 61344 - 68160 £ per year.
Salary: £61,344 - £68,160
Location: Edinburgh
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing: Here at Lloyds Banking Group, we value Design Research. We're a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions... maybe you're an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We'll encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers.
Working in a multi-disciplinary design, product, and engineering team, you'll develop and lead the research strategy for a key area of our business. You'll also be supported by our wider Design Research and Analytics community. You'll be responsible for managing the research plan and roadmap for your service or product area. You'll deliver research to solve customer problems, unlock new opportunities, and guide what is created. You'll enjoy working on varied research across the product development lifecycle, from generative to evaluative research.
What we're looking for:
- Experience working closely with design and product teams to identify and prioritise the right research questions
- Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
- Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
- Able to communicate and influence wider business stakeholders with clarity and conciseness
- Experience combining qualitative and quantitative methods
- Ethnographic experience (such as contextual enquiry or diary studies)
- Experience triangulating research and data from different sources to tell compelling customer stories
- Experience with accessibility research and/or vulnerable customers
- Willingness to share your expertise and learn from others
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Employer Commitment to Diversity and Inclusion: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Design Researcher - 12 Month FTC in Edinburgh employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, particularly for the Design Researcher role in Edinburgh. Our hybrid work model promotes flexibility, while our commitment to diversity and inclusion ensures a supportive environment where all employees can thrive. With a strong focus on professional development, generous benefits including a substantial pension contribution, and a culture that encourages collaboration and innovation, we offer a rewarding workplace for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Design Researcher - 12 Month FTC in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into their design research projects. Show us you know your stuff by discussing how your skills align with their needs, especially in areas like usability testing and synthesising insights.
✨Tip Number 3
Practice your storytelling! When discussing your past experiences, frame them in a way that highlights your impact on user needs and opportunities. We want to hear how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining the team at Lloyds Banking Group.
We think you need these skills to ace Design Researcher - 12 Month FTC in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Design Researcher role. Highlight your relevant experience in qualitative research and how it aligns with what we're looking for at Lloyds Banking Group.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your ability to create research roadmaps and synthesise insights effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Research Techniques
Make sure you brush up on your qualitative research techniques, especially usability testing and depth interviews. Be ready to discuss how you've applied these methods in past projects and the insights you've gained from them.
✨Craft a Research Roadmap
Prepare to talk about how you would create a research roadmap for the role. Think about how you would prioritise research questions and set both short-term objectives and long-term strategies. This shows you can keep the team focused and aligned.
✨Synthesize Insights Effectively
Practice synthesising insights from your previous research experiences. Be ready to share examples of how you've turned complex data into actionable recommendations that influenced product development or design decisions.
✨Communicate with Clarity
Since you'll be working with various stakeholders, it's crucial to demonstrate your ability to communicate findings clearly and concisely. Prepare examples of how you've successfully influenced business decisions through your research insights.
