At a Glance
- Tasks: Create engaging content for digital experiences and enhance customer conversations.
- Company: Dynamic financial services company focused on diversity and inclusion.
- Benefits: Generous pension, performance bonuses, share schemes, and 30 days holiday.
- Other info: Hybrid working model with support for diverse backgrounds and abilities.
- Why this job: Shape customer interactions and make a real impact in a collaborative team.
- Qualifications: 5 years experience in UX writing or conversation design, with strong collaboration skills.
The predicted salary is between 61344 - 68160 £ per year.
LOCATION(S): Edinburgh
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing:
- Create engaging, readable, accessible content that gives our customers great digital experiences.
- Develop genuine empathy for people, understanding their needs, aspirations and challenges.
- Take ownership as the content expert in an agile environment.
- Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.
- Share expertise to help shape the overall design approach.
- Provide consistency in the way we have conversations with customers across topics and touchpoints.
- Promote and demonstrate how effective writing helps customers.
What we’re looking for:
- A minimum of 5 years experience as a UX writer, conversation designer, or content designer.
- Familiarity working in a complex landscape – ideally financial services.
- A collaborative attitude ready to be a part of a busy multi-disciplinary team.
- Flexibility in writing on-brand content in multiple tones of voice.
- Confidence in writing concise, clear and consistent copy for different channels.
- The ability to influence and manage multiple partners across product, risk, legal and branding teams.
- Experience using and collaborating in Design platforms, such as Figma.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We’re disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday
Conversation Designer (12 Month FTC) in Edinburgh employer: Lloyds Banking Group
As a Conversation Designer at our Edinburgh office, you'll join a dynamic team that values collaboration and innovation in creating exceptional digital experiences. We offer a supportive work culture with flexible hybrid working arrangements, generous benefits including a substantial pension contribution and performance-related bonuses, and ample opportunities for professional growth in a diverse and inclusive environment. Our commitment to employee well-being and development makes us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Conversation Designer (12 Month FTC) in Edinburgh
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Lloyds Banking Group for a Conversation Designer (12 Month FTC), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Lloyds Banking Group before they go live!
We think you need these skills to ace Conversation Designer (12 Month FTC) in Edinburgh
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Conversation Designer (12 Month FTC) at Lloyds Banking Group, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Lloyds Banking Group does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Lloyds Banking Group. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Lloyds Banking Group.
How to prepare for a job interview at Lloyds Banking Group
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Lloyds Banking Group, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Lloyds Banking Group might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Lloyds Banking Group!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Lloyds Banking Group is looking for.
