At a Glance
- Tasks: Lead research strategies to enhance customer experiences and solve real-world problems.
- Company: Join Lloyds Banking Group, a leader in financial services with a focus on empathy and innovation.
- Benefits: Enjoy a competitive salary, generous pension, 30 days holiday, and flexible working options.
- Other info: Diverse and inclusive workplace with strong support for personal and professional growth.
- Why this job: Make a meaningful impact on vulnerable customers' lives through human-centred design.
- Qualifications: Experience in qualitative research, usability testing, and collaboration with design teams.
The predicted salary is between 70929 - 78810 £ per year.
Overview
SALARY: The salary banding for this role is £70,929 - £78,810
LOCATION: London
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
DURATION: 12 Months
About this opportunity
Here at Lloyds Banking Group, we value Design Research. We are a large, experienced team of 40+ researchers. We shape product and service development. Everyone has different strengths and passions; maybe you are an expert in accessibility, skilled in quantitative research, or have a solid background in user experience (UX). We encourage you to test and learn new ways of doing research and foster a culture of mentoring, collaborating, and learning from other researchers. We are looking for someone who can work collaboratively alongside a full design team and take full ownership of their design output. You will be confident when presenting your work to stakeholders and able to adapt designs to reflect your feedback and feedback from user research and usability testing.
Our Financial Wellbeing team craft human-centred end-to-end experiences for all customers in financial difficulty. Using behavioural insights and behavioural design, we place empathy and the human experience at the heart of all we do. Across human and digital channels, we support our customers in their moments of need. With our work, we aim to transform moments of worry into moments of hope to help them back on their feet. This non-aspirational experience context often differs from other parts of financial services, and the ideal candidate will have desired experience with health, mental health, behavioural design or similar. If you want to make a difference to the lives of vulnerable customers, why not apply?
What will I be doing?
- Working in a multi-disciplinary design, product, and engineering team, you will develop and lead the research strategy for a key area of our business.
- Responsible for managing the research plan and roadmap for your service or product area.
- Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
- Working on varied research across the product development lifecycle, from generative to evaluative research.
What you will need
- Experience working closely with design and product teams to identify and prioritise the right research questions.
- Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction.
- Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews.
- Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities.
- Able to communicate and influence wider business stakeholders with clarity and conciseness.
- Experience combining qualitative and quantitative methods.
- Ethnographic experience (such as contextual enquiry or diary studies).
- Experience triangulating research and data from different sources to tell compelling customer stories.
- Experience with accessibility research and/or vulnerable customers.
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from underrepresented groups. We are disability confident. So if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits
- A generous pension contribution of up to 15%.
- An annual performance related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Want to do amazing work that is interesting and makes a difference to millions of people? Join our journey.
Design Researcher (12 Month FTC/Secondment) employer: LLOYDS BANKING GROUP
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, particularly for the Design Researcher role in London. Our hybrid work culture promotes collaboration and innovation, while our commitment to employee growth is evident through mentoring opportunities and a focus on diverse experiences. With generous benefits, including a substantial pension contribution and 30 days of holiday, we empower our team to make a meaningful impact on the lives of vulnerable customers, fostering a sense of purpose and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Design Researcher (12 Month FTC/Secondment)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at LLOYDS BANKING GROUP for a Design Researcher (12 Month FTC/Secondment), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like LLOYDS BANKING GROUP before they go live!
We think you need these skills to ace Design Researcher (12 Month FTC/Secondment)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Design Researcher (12 Month FTC/Secondment) at LLOYDS BANKING GROUP, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work LLOYDS BANKING GROUP does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to LLOYDS BANKING GROUP. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at LLOYDS BANKING GROUP.
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with LLOYDS BANKING GROUP, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. LLOYDS BANKING GROUP might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at LLOYDS BANKING GROUP!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what LLOYDS BANKING GROUP is looking for.
