Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in-branch and transition to remote assistance via phone and digital channels.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference by helping customers through important moments in their lives.
- Qualifications: 12 months of customer service experience; no financial services background needed.
The predicted salary is between 26200 - 26950 £ per year.
Salary: £26,200 increasing to £26,950 after 6 months
Location: Derby Branch, 31-33 St Peters Street, Derbyshire DE1 2AA. Working across our Lloyds and Halifax branches within a reasonable distance for a period of up to 9 months. After this period, the role will be extended to a remote role, assisting our customers over the telephone working from home.
Job Type: Fixed term contract, working in branch until early 2027 transferring to a permanent home working role assisting our customers over the telephone.
Hours: Branch hours until early 2027: 35 hours per week, Monday-Saturday. Home working role from early 2027 with a 5-Day Week pattern: Start times between 8am and 10am and end times between 6pm and 8pm. Maximum of 5 out of 7 days (based on a Monday-Sunday week) and a maximum of 37.5% weekend days (3 weekend days over a 4 week period).
What you'll be doing:
- Supporting customers side-by-side in one of our branches.
- Transitioning to working from home, handling inbound calls and helping customers through various channels including social media, web-chat and remote video appointments.
- Helping people through important moments - offering reassurance, guidance and practical support.
- Adapting to different customer needs, promoting and supporting our digital services, and helping customers use online and mobile banking independently.
- Recognising opportunities to connect customers with the right products and services.
- Learning about our products, processes and systems to respond to queries quickly.
What we're looking for:
- A minimum of 12 months' customer service experience (no previous financial services experience required).
- A suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection.
- Advocates of Lloyds Banking Group's products and services, becoming subject matter experts for our banking app and products.
- A commitment to deliver on promises and going above and beyond for customers.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities. We're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident, so if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits package:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top - pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Full uniform provided
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Lloyds Banking Group Customer Support - Derby employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Derby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, products, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different customer situations during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. Highlight your ability to empathise and adapt to different customer needs, as this is key for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, you'll be one step closer to joining us at Lloyds Banking Group!
We think you need these skills to ace Lloyds Banking Group Customer Support - Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Your People Skills: Since this role is all about helping customers, let your personality shine through! Share examples of how you've gone above and beyond for customers in the past. We want to see that you're a people person who can connect with others.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Support Basics
Brush up on your customer service skills and be ready to share examples from your past experiences. Think about how you've helped customers in challenging situations, as this role is all about providing reassurance and guidance.
✨Familiarise Yourself with Lloyds Products
Take some time to research Lloyds Banking Group's products and services. Understanding their offerings will not only impress the interviewers but also help you answer questions more confidently and show that you're genuinely interested in the role.
✨Prepare for Remote Work Questions
Since this role transitions to home working, be prepared to discuss your home working environment. Highlight your stable Wi-Fi connection and a quiet space for taking calls, as well as any experience you have with remote work.
✨Show Your People Skills
This job is all about connecting with customers, so be ready to demonstrate your people skills. Share stories that showcase your ability to empathise and adapt to different customer needs, especially in sensitive situations like bereavement or fraud concerns.