At a Glance
- Tasks: Help customers by resolving financial errors and providing exceptional service.
- Company: Join a forward-thinking finance group focused on diversity and inclusion.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 22 days holiday.
- Other info: Hybrid working model with opportunities for personal growth and development.
- Why this job: Be part of a team transforming finance for good while making a real impact.
- Qualifications: 1 year of customer service experience and strong communication skills.
The predicted salary is between 26200 - 26200 £ per year.
Salary: £26,200
Location(s): Edinburgh
Hours: Full-time, 35 Hours
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in our Edinburgh Citymark Office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing:
- Within the Customer Solutions Redress Team, we specialise in rectifying errors across various products, ensuring our customers are restored to their rightful financial positions.
- This is a fantastic opportunity to join our team and be part of an established group dedicated to delivering outstanding customer service across all communication channels.
- We are seeking an individual with a proven track record of providing outstanding customer experiences.
- Effective communication and adherence to processes are crucial.
- You must demonstrate a genuine passion for prioritising customers and proactively resolving day-to-day challenges.
In this role you'll:
- Deliver accurate customer outcomes, investigating and resolving errors to ensure customers are returned to their correct financial position.
- Provide exceptional customer service across multiple communication channels, ensuring a consistently positive customer experience.
- Adhere to established processes and controls, maintaining high levels of accuracy, compliance, and attention to detail.
- Take ownership of customer queries via Phone or Email, proactively identifying and resolving issues while prioritising customer needs.
Why join us?
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we're looking for:
- Outstanding customer service with minimum 1 years' experience.
- Proficiency in Microsoft packages, including Excel and Teams.
- Strong telephony communication skills with minimum 1 years' experience.
- Ability to manage time and priorities to meet targets.
And any experience of these would be great:
- Knowledge of relevant customer service systems.
- Awareness of products and business areas.
- Ability to identify and implement more efficient and effective task methods.
- Desire to improve personal abilities and knowledge.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you: Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you'll learn and thrive? Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.
Customer Solutions Redress Administrator employer: Lloyds Banking Group
Join our dynamic team in Edinburgh as a Customer Solutions Redress Administrator, where we prioritise outstanding customer service and employee growth. With a hybrid working model, generous benefits including a 15% pension contribution, and a commitment to diversity and inclusion, we create an environment that fosters both personal and professional development. Be part of our exciting journey to transform finance for good while enjoying a supportive workplace culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Redress Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided outstanding customer service or resolved issues effectively. We want to hear about your successes and how you can bring that to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining us in making finance better for everyone.
We think you need these skills to ace Customer Solutions Redress Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the role of Customer Solutions Redress Administrator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since effective communication is key for this role, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past experiences, let us know how you’ve excelled in customer interactions.
Highlight Attention to Detail:In a role where accuracy is crucial, make sure to mention any experiences that showcase your attention to detail. We love candidates who can spot errors and ensure everything is correct, so share those moments where you’ve gone the extra mile!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've provided outstanding service in the past, especially in resolving issues. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with the Role
Take some time to really understand what a Customer Solutions Redress Administrator does. Read through the job description again and think about how your skills align with the responsibilities. Being able to discuss how you can deliver accurate customer outcomes will impress the interviewers.
✨Practice Your Communication Skills
Since strong telephony communication skills are key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering questions.
✨Show Your Passion for Improvement
Demonstrate your desire to improve both personally and professionally. Think of examples where you've identified more efficient ways to complete tasks or how you've adapted to new processes. This shows that you're proactive and committed to delivering the best customer experience possible.
