At a Glance
- Tasks: Design and improve customer experiences by conducting research and facilitating workshops.
- Company: Join Lloyds Banking Group, a leader in customer-focused banking.
- Benefits: Competitive salary, pension contributions, annual bonuses, and hybrid work flexibility.
- Other info: 12-month FTC with opportunities for professional growth.
- Why this job: Make a real impact by championing the Voice of the Customer.
- Qualifications: Experience in customer journey management and strong communication skills.
The predicted salary is between 40824 - 45360 € per year.
Lloyds Banking Group is seeking a Customer Journey Manager (CJM) for a 12-month FTC. In this role, you will support the design and improvement of customer experiences that reflect the needs of over 60,000 colleagues. You will work in a hybrid setting, requiring at least two days in the office, with a focus on championing the Voice of the Customer.
Key responsibilities include:
- Conducting research
- Facilitating workshops
- Influencing design decisions
The role offers a competitive salary between £40,824 - £45,360, along with a generous benefits package, including pension contributions and annual bonuses.
Customer Journey Lead – Insight‑Driven Change (Hybrid) employer: Lloyds Banking Group
Lloyds Banking Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and development. With a focus on insight-driven change, employees in the Customer Journey Lead role benefit from a competitive salary, generous benefits package, and opportunities for professional growth within a supportive environment that values the Voice of the Customer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Lead – Insight‑Driven Change (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into customer journey strategies. We should be ready to discuss how we can champion the Voice of the Customer and improve experiences for colleagues.
✨Tip Number 3
Showcase our research skills! Bring examples of past projects where we've conducted research or facilitated workshops. This will help us stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Customer Journey Lead – Insight‑Driven Change (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Journey Lead role. Highlight any relevant projects or roles where you've championed customer insights or improved customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer journeys and how your background makes you the perfect fit for this role. Be sure to mention specific examples of your work.
Showcase Your Research Skills:Since the role involves conducting research, make sure to include any experience you have in this area. Whether it's surveys, interviews, or data analysis, let us know how you've used research to influence design decisions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Make sure you understand the customer journey inside and out. Research Lloyds Banking Group's current customer experience initiatives and think about how you can contribute to improving them. Be ready to discuss specific examples of how you've influenced design decisions in previous roles.
✨Champion the Voice of the Customer
Prepare to demonstrate your ability to advocate for customers. Think of instances where you've gathered customer feedback or conducted research that led to meaningful changes. This will show that you can effectively represent the Voice of the Customer in your role.
✨Facilitate Like a Pro
Since facilitating workshops is part of the job, brush up on your facilitation skills. Consider how you would lead a workshop to gather insights or brainstorm solutions. You might even want to prepare a mini-presentation to showcase your approach during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
