At a Glance
- Tasks: Design and improve customer experiences by conducting research and facilitating workshops.
- Company: Join Lloyds Banking Group, a leader in customer-focused banking.
- Benefits: Enjoy a competitive salary, pension contributions, and annual bonuses.
- Other info: Hybrid work model with at least two days in the office.
- Why this job: Make a real impact by championing the Voice of the Customer.
- Qualifications: Experience in customer journey management and strong communication skills.
The predicted salary is between 40824 - 45360 € per year.
Lloyds Banking Group is seeking a Customer Journey Manager (CJM) for a 12-month FTC. In this role, you will support the design and improvement of customer experiences that reflect the needs of over 60,000 colleagues. You will work in a hybrid setting, requiring at least two days in the office, with a focus on championing the Voice of the Customer.
Key responsibilities include:
- Conducting research
- Facilitating workshops
- Influencing design decisions
The role offers a competitive salary between £40,824 - £45,360, along with a generous benefits package, including pension contributions and annual bonuses.
Customer Journey Lead – Insight‐Driven Change (Hybrid) employer: Lloyds Banking Group
Lloyds Banking Group is an excellent employer that prioritises the well-being and development of its employees, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong focus on employee growth opportunities, competitive salaries, and a comprehensive benefits package, including pension contributions and annual bonuses, the company champions a culture that values the Voice of the Customer while supporting over 60,000 colleagues in their professional journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Lead – Insight‐Driven Change (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding their customer journey philosophy. We should be ready to discuss how we can champion the Voice of the Customer and improve experiences based on real insights.
✨Tip Number 3
Showcase your research skills! Bring examples of past projects where you’ve conducted research or facilitated workshops. This will help us demonstrate our ability to influence design decisions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress and stay updated on the hiring process.
We think you need these skills to ace Customer Journey Lead – Insight‐Driven Change (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Journey Lead role. Highlight any relevant projects or roles where you've championed customer insights or improved customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer journeys and how your background makes you the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Research Skills:Since the role involves conducting research, be sure to mention any experience you have in this area. Whether it's surveys, interviews, or data analysis, we want to see how you've used research to influence design decisions in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journey mapping. Familiarise yourself with how Lloyds Banking Group approaches customer experiences and be ready to discuss specific examples of how you’ve improved customer journeys in your previous roles.
✨Champion the Voice of the Customer
Prepare to articulate how you’ve successfully gathered and implemented customer feedback in past projects. Think of concrete instances where you influenced design decisions based on customer insights, as this will resonate well with the interviewers.
✨Workshop Facilitation Skills
Since facilitating workshops is a key responsibility, brush up on your facilitation techniques. Be ready to share your experience in leading workshops, including how you engaged participants and drove actionable outcomes from those sessions.
✨Research is Key
Showcase your research skills by discussing methodologies you’ve used to gather insights. Whether it’s surveys, interviews, or data analysis, be prepared to explain how your research has led to impactful changes in customer experience.
