At a Glance
- Tasks: Lead customer experiences across lending platforms and drive measurable improvements.
- Company: Lloyds Banking Group, a leading financial institution in London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and customer satisfaction.
- Why this job: Shape customer journeys and make a real difference in the lending experience.
- Qualifications: Experience in customer journey management and strong analytical skills.
The predicted salary is between 50000 - 50000 £ per year.
Lloyds Banking Group in London is seeking a Customer Journey Manager to lead end-to-end customer experiences across lending platforms.
You will collaborate with Product Owner and cross-functional teams to measure journeys and prioritise improvements.
The role emphasises driving faster, simpler paths, balancing customer outcomes with risk and technical constraints, and delivering measurable improvements through data-led decisions.
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Customer Journey Architect for Lending employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote working and opportunities for career advancement within the Economic Crime Prevention function, employees can thrive in a supportive environment while contributing to meaningful compliance efforts. The company's commitment to diversity and inclusion further enhances its appeal, making it a rewarding place to build a career.
