Strategic Delivery Manager - Jaguar Land Rover Financial Services in Coventry

HOURS: Full time

WORKING PATTERN: Minimum of 2 days per week at JLR office in Whitely, Coventry will be expected with some travel to a range of LBG offices and suppliers on a regular basis to build relationships and collaborate.

What you’ll be doing

This role is ideal for someone who thrives in a complex, multi‑stakeholder environment and enjoys turning insight, requirements and strategy into structured delivery plans that drive real and lasting change. You’ll act as the strategic point of contact for programme‑related activity across the JLR Financial Services partnership, ensuring expectations, dependencies and decisions remain aligned. Representing the business in joint planning, strategy and delivery forums, you’ll build trusted, influential relationships across JLR, Lloyds Banking Group, suppliers and cross‑functional teams. You’ll own the end‑to‑end delivery roadmap, prioritising and sequencing initiatives that support transformation and continuous improvement. Using customer insight, data and experience feedback, you’ll help shape premium, brand‑enhancing journeys across digital and physical touchpoints. Alongside this, you’ll maintain strong programme governance, including risk management, performance tracking, benefits realisation and progress reporting. You’ll actively challenge existing processes, bring fresh thinking into the partnership and keep the programme market‑leading by researching competitor activity, industry trends and emerging technologies.

Why join us?

We’re transforming at pace. Investing billions in our people, data and technology to change the way we meet the needs of our customers. We’re growing, and we’d love you to be part of the journey.

Essential skills

• Minimum 5 years’ experience in strategic delivery, programme management, customer experience or customer journey optimisation roles within complex, multi‑stakeholder environments.
• Proven ability to lead and align partners across multiple organisations or functions, influencing senior stakeholders and driving shared ownership of outcomes.
• Strong experience owning and delivering structured roadmaps, translating technical, operational, customer and commercial requirements into clear, sequenced delivery plans.
• Demonstrated governance and delivery capability, including managing risks, tracking performance, reporting progress and realising benefits.
• Strong analytical and problem‑solving skills, with the ability to interpret customer insight, data and feedback to inform decision‑making and continuous improvement.

Desirable skills

• Experience within motor finance, leasing, automotive, financial services or a similarly regulated, customer‑centric sector.
• Awareness of compliance, data protection and regulatory frameworks that influence programme delivery and customer journeys.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We offer a wide‑ranging benefits package, including:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can tailor to your lifestyle, such as discounted shopping
• 30 days’ holiday, plus bank holidays
• A range of wellbeing initiatives and generous parental leave policies