Lloyds Banking Group Customer Support - Corby

You'll start your journey in one of our branches, providing face-to-face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking – we'll teach you. What matters is being calm under pressure, adaptable and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

Responsibilities

• A minimum of 12 months customer service experience.
• A people person – you'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.

About the employer and progression

At Lloyds Banking Group, we offer careers, with a foundation that includes a minimum 12 months in a customer service role to master new skills, deal with more complex customer needs, and earn valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. We support progression across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles. We are committed to creating an inclusive workplace and supporting reasonable adjustments in recruitment processes on request. We also offer a wide-ranging benefits package, which includes a generous pension contribution up to 15%, an annual performance-related bonus, private medical benefit with BUPA, share schemes, flexible benefits (e.g., discounted shopping), 22 days’ holiday (increases over time) with bank holidays on top (pro rated for part-time roles), wellbeing initiatives and parental leave policies, and annual salary review. A full uniform is provided to ensure you’re prepared for work each day.

Working pattern and terms

Working across Lloyds and Halifax branches within a reasonable distance. HOURS: 28 hours a week, including Saturdays. WORKING PATTERN: Part-time. To support changing customer demand, there may be times when these hours need to be adjusted. We will discuss any changes in advance. Flexibility to support this is beneficial.