Content Designer (12 Month FTC)

LOCATION(S): London

HOURS: Full Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing:

• We're looking for a writer or Content Designer - someone who can communicate complex ideas simply and clearly and help people understand what they need to know or do in a given context.
• Within the team, you'll fix real customer problems by combining research and insights with clear people-focused language to meet customer needs and help them do what they need to do.
• You'll shape different copy options and be comfortable discussing the rationale for your choice of words.
• You'll also have an appreciation of voice and tone and know how to apply these to your writing.
• Create engaging, readable, accessible content that gives our customers great digital experiences.
• Develop genuine empathy for people, understanding their needs, aspirations and challenges.
• Collaborate with the other designers in your team, contributing ideas and creating solutions.
• Share your expertise to help shape the overall design approach.
• Provide consistency in the way we talk to customers across topics and touchpoints.
• Tell stories about your work to demonstrate how effective writing helps customers.

What we're looking for:

• A minimum 2 years experience of writing concise, clear and consistent copy for different channels.
• A collaborative attitude ready to support a busy multi-disciplinary team.
• Confidence in writing on-brand content in multiple tones of voice.
• Familiarity working in a complex landscape – ideally financial services.
• Confidence when sharing copy with internal customers and receiving feedback.
• An interest in learning about Design as a subject area.
• Willingness to share knowledge and be an active member of the Design community.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you. Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies