Communications Business Partner – Group COO (Fixed Term Contract)

Communications Business Partner – Group COO (12m FTC)

Salary: £61,344 – £74,976 pa plus an extensive benefits package

Locations: Edinburgh, Birmingham, Leeds, Bristol

Hours: Full Time

Working Pattern: Hybrid (at least two days per week at an office)

What you’ll be doing

• Act as a day‑to‑day communications partner to leaders and teams across GCOO, providing sound advice, practical challenge and strong delivery support.
• Work closely with senior CC&E business partners to align plans and messaging across programmes and functions.
• Build trusted relationships by being curious about the business and responsive to what leaders and colleagues need.
• Support the development and delivery of communication plans aligned to transformation, colleague experience and functional priorities.
• Translate complex change into clear, accessible stories that help colleagues understand what’s changing and what it means for them.
• Draft and shape content for a range of channels, ensuring a consistent and human tone of voice – supporting both internal and external communications.
• Help leaders communicate change effectively and authentically, including on priority programmes such as strategic resets.
• Support the delivery of planned campaigns across the year, including strategy activation, MyVoice, Simply LBG and leadership visibility moments.
• Use listening, feedback and available data to inform communications activity and improve impact over time.
• Produce clear summaries and insights for leadership updates and forums, with guidance from senior colleagues.
• Support the planning and delivery of high impact moments such as all‑colleague calls, leadership events, strategy sessions and cross‑Group campaigns.
• Play an active role in end‑to‑end delivery — from planning through to on‑the‑day execution and follow‑up.
• Use AI tools responsibly to support drafting, planning and delivery — improving pace, quality and efficiency.
• Look for opportunities to simplify processes, reuse content and reduce duplication, sharing what works with the wider team.

Essential Qualifications

• 5+ years experience within Internal & External Communications – preferably with Tech & Data.
• Strong written and verbal communication skills, with the ability to make complex information clear and engaging.
• Confidence working with stakeholders and adapting your style to different audiences.
• A collaborative mindset and willingness to learn from others.
• A curious approach to AI tools and how they can be used responsibly to improve ways of working.

Nice to Have

• Experience supporting change or transformation activity.
• Experience using data, insight or feedback to inform communications decisions.
• Familiarity with working in large, complex organisations.

Benefits

Extensive benefits package (details provided upon request)

Work‑from‑home flexibility, hybrid working, reasonable adjustments for colleagues with disabilities, inclusive culture supporting diversity, equity and inclusion, and a Disability Confident Leader guarantee of fair interview processes.

We are an equal opportunity employer.