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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 20586 - 21175 £ per year.
LOCATION(S): Chelmsford. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 27.5 hours a week, including Saturdays.
WORKING PATTERN: Full-time.
SALARY: £20586, increasing to £21175 after 6 months.
What you'll be doing:
- Providing face‑to‑face support to customers.
- Handling everyday banking tasks while helping people through important moments - offering reassurance, guidance and practical support.
- Supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- Adapting to different customer needs, promoting and supporting our digital services, and helping customers use online and mobile banking independently.
- Recognising opportunities to connect customers with the right products and services.
What we're looking for:
- A minimum of 12 months customer service experience.
- A people person - honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework:
At Lloyds Banking Group, we don't just offer jobs - we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.
This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Private medical benefit with BUPA.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days' holiday (increases over time).
Lloyds Banking Group Customer Support - Chelmsford in Colchester employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Chelmsford in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lloyds Banking Group's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've shown empathy and support. We want to hear how you’ve made a difference for someone!
✨Tip Number 3
Be ready to adapt! The job description mentions handling various customer needs, so be prepared to discuss how you can adjust your approach based on different situations. Flexibility is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Lloyds family. Let’s get you started on this exciting journey!
We think you need these skills to ace Lloyds Banking Group Customer Support - Chelmsford in Colchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and resolve issues.
Be Genuine and Honest: We love a good story! When writing your application, be yourself and let your personality shine through. Show us why you care about helping customers and how you can make a difference in their banking experience.
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application accordingly. Use keywords from the description to demonstrate that you understand what we're looking for and how you fit the bill.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Lloyds Banking Group.
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, like providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role is all about helping people through important moments, be ready to share examples from your past customer service experience where you've demonstrated empathy and care. Think of specific situations where you went above and beyond to help someone, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a great way to demonstrate your ability to connect with customers and understand their needs, which is crucial for this role.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the company culture and career progression opportunities. For example, you could ask about the Skill Progression Framework and how it supports employees in their growth.