Strategic Platform Lead, Modern Workplace in City of Westminster

The Modern Workplace Platform operates a "1-in-a-box" model, combining TPL and BPL accountability to create shared ownership for both the 'What' (backlog and value) and the 'How' (technology and delivery) across the majority of labs and products, supporting the delivery of a world-class product and engineering organization with a strong focus on service. The role also works closely with the Modern Workplace BPL to align on physical and technology workplace outcomes, OKRs, and delivery across the Group. It owns platform strategy, OKRs, and backlog management, driving outcomes across financial performance, delivery, service resilience, people capability, and risk, and is accountable for how technology is designed, built, and operated, ensuring solutions are secure, resilient, and scalable, and aligned to Group strategy.

Responsibilities and Qualifications

• Strong experience shaping future capability, articulating a clear skill‑based vision and delivering it through reskilling, upskilling, workforce planning (including recruitment and early careers), and effective use of Group frameworks, learning opportunities, and cost models to build a world‑class product and engineering organization.
• Proven ability to define and deliver a compelling platform vision and roadmap, driving measurable value and improving how we serve those who serve our customers.
• Ability to align initiatives from team to lab to platform, connecting OKRs to Group strategy, and balancing short‑and long‑term priorities with a strong commercial focus.
• Demonstrated experience owning platform outcomes end‑to‑end, including strategy, OKRs, backlog management, financial performance, delivery, service resilience, people capability, and risk, with accountability for how technology is designed, built, and operated.
• Extensive experience leading and empowering engineering teams within agile, DevOps environments, embedding effective ways of working, enabling focus on the right problems, and driving value through modern tooling (e.g. Jira) and delivery practices.
• Strong technical leadership across architecture and engineering, including engineering standards, delivery practices, platform scalability, service management, security, operational resilience, and modern software design, build, and release practices.
• Deep technical expertise across a broad range of engineering domains, including systems architecture, integration (including third parties), DevOps, data, automation, and hosting, with the ability to adapt approach to deliver the best solution and ensure technology remains Evergreen.
• Experienced collaborator and influencer, with the ability to build strong, trusted relationships across business, technology, risk, and suppliers (including regulators), resolve complex challenges, and communicate clearly to drive key decisions and outcomes.
• Strong understanding of customer behaviour, competitor landscape, and emerging technologies, using these insights to improve user and customer journeys and deliver exceptional colleague‑facing experiences (e.g. devices, collaboration tools, workplace environments).
• Strong risk, governance, and regulatory awareness, ensuring decisions align to Group standards, security and technology policies, and approved delivery frameworks, with the ability to identify, monitor, and mitigate commercial and customer risks.
• Commercially astute and financially accountable, able to manage resources effectively, optimise cost, investment, and value trade‑offs, and develop robust business cases across run and change activities.
• Data‑driven and insight‑led, using analytics to make evidence‑based decisions and clearly articulate the "why" to a wide range of technical and non‑technical audiences.
• Strong leadership presence, role‑modeling Group values, building high‑performing leadership teams, setting clear objectives, coaching through change, developing talent, and inspiring others through authentic and visible leadership.
• Experience maintaining resilient, secure, and high‑performing technology services, ensuring stability, safety, and service quality are prioritised within backlogs and delivery.
• Ability to drive alignment across business, risk, and technology stakeholders, balancing colleague experience, enterprise standards, and security in the delivery and adoption of workplace technologies.
• Proven ability to operate in complex, large‑scale environments, influencing senior stakeholders, delivering transformation, and supporting adoption of modern and AI‑enabled ways of working (e.g. Copilot, automation tools).

Benefits

• A generous pension contribution
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Equal Employment Opportunity Statement

We are focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we are building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long‑term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.