At a Glance
- Tasks: Lead design projects that shape customer experiences across all touchpoints.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, 30 days holiday, and flexible lifestyle benefits.
- Other info: Collaborate with diverse teams and enjoy excellent career development opportunities.
- Why this job: Make a real impact by enhancing customer relationships through innovative design.
- Qualifications: Extensive experience in Experience Design and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
The services and propositions we design are integral to our customers' lives, and this role focuses on their entire experience - at every life stage, across all touchpoints. You'll lead designs through every stage of the process, from concept through to production. It's an amazing opportunity to shape the way we engage and build relationships with our customers, supporting them over time and getting them to the right solutions for their evolving needs.
You'll lead on design for platforms within Consumer Relationships, so we're looking for someone who can inspire and lead designers and researchers to be creative and ensure customers are at the heart of our thinking. To succeed in this role, we're looking for someone with excellent leadership skills who thinks critically, builds strong relationships, and will coach and develop a growing Design team. You and your team will shape and deliver customer experiences working with data analysts, behavioural scientists and other specialist roles.
You'll be responsible for strategy formation, concept development, and design delivery, partnering with product owners, business analysts, engineers and senior leaders to see ideas through to implementation.
Responsibilities- Shaping and implementing the design strategy, including leading major critical initiatives.
- Work with research teams across the organisation to better understand the financial circumstances of differing customer segments and consider what their next best actions or decisions might be.
- Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.
- Understand the role of design thinking in the context of our business and engineering priorities and drive a broad approach.
- Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.
- Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.
- Extensive and demonstrable experience within Experience Design.
- Experience of leading large teams of multi-disciplinary designers to support decision-making, delivery and team culture.
- A proven track record of building brilliant digital product experiences.
- A cross-functional attitude and strong partner engagement skills; you'll be able to build strong relationships with Product & Engineering peers and wider partners.
- A strong strategic vision that aligns well to the overall business strategy.
- Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non-technical audiences.
- A calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.
BenefitsWe also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 30 days' holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Design Lead in City of Westminster employer: Lloyds Banking Group
As a Design Lead at our company, you'll be part of a dynamic and inclusive work culture that prioritises creativity and collaboration. We offer extensive employee growth opportunities, including leadership development and cross-functional partnerships, all while enjoying a comprehensive benefits package that includes a generous pension contribution, flexible lifestyle benefits, and 30 days of holiday. Join us in shaping meaningful customer experiences in a supportive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Design Lead in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend design meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance to chat with hiring managers or during interviews, use your portfolio to demonstrate how you’ve led design projects and created amazing customer experiences.
✨Tip Number 3
Prepare for interviews by researching the company and its design philosophy. Think about how your experience aligns with their goals and be ready to discuss how you can contribute to shaping their customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Design Lead in City of Westminster
Some tips for your application 🫡
Show Your Passion for Design:When you're writing your application, let your love for design shine through! Share specific examples of projects you've led and how they impacted customer experiences. We want to see your enthusiasm and creativity in action!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in leading teams and shaping design strategies. We’re looking for someone who can inspire others, so show us how you’ve done that in the past!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your ideas and experiences. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Design Strategy
Before the interview, make sure you have a solid understanding of design strategies and how they apply to customer experiences. Be ready to discuss your vision for shaping design initiatives and how you would influence teams to keep customer value at the forefront.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience with multi-disciplinary teams. Think about times when you've inspired creativity or coached team members to achieve their best work. This will demonstrate your ability to lead and develop a growing design team.
✨Understand the Customer Journey
Familiarise yourself with the concept of end-to-end customer experiences. Be prepared to discuss how you would approach designing solutions that cater to different customer segments and their evolving needs, showcasing your ability to think critically about customer interactions.
✨Communicate Effectively
Practice articulating your ideas clearly and confidently, especially when discussing complex design concepts. Remember, you'll need to communicate with both technical and non-technical audiences, so being able to tailor your message is key to making a strong impression.
