At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible working options.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 17965 - 18480 £ per year.
LOCATION(S) Cirencester. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS 24 hours a week, including Saturdays.
WORKING PATTERN The planned shift pattern for this role is to support changing customer demand; there may be times where these hours need to be adjusted. We'll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.
SALARY £17,965 increasing to £18,480 after 6 months.
What you'll be doing You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels such as web chat, video or social media.
What we’re looking for:
- A minimum of 12 months customer service experience.
- A people person – honest, genuine, caring about helping people with their finances.
- No previous financial services experience required.
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, act with care and integrity, taking time to resolve queries and give our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework At Lloyds Banking Group, we don’t just offer jobs — we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
We’re there for you Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you would like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. Please note our roles can generate a considerable amount of interest and close early, so don’t miss out on this opportunity to apply today.
Lloyds Banking Group - Customer Support - Cirencester employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Cirencester. Our commitment to employee growth is evident through our Skill Progression Framework, which empowers you to develop your career while providing meaningful support to customers during important moments in their lives. With a comprehensive benefits package, including generous pension contributions and wellbeing initiatives, we ensure that our colleagues feel valued and equipped to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds Banking Group. Understand their values, services, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past experiences where you've helped someone out. Be ready to share how you handled tough situations with empathy and care — it’ll show you’re the right fit for the job.
✨Tip Number 3
Flexibility is key! Make sure to highlight your adaptability during the interview. Talk about times when you’ve adjusted to changing circumstances or worked outside your comfort zone. This will demonstrate that you can handle the dynamic nature of customer support at Lloyds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Cirencester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your people skills and empathy!
Show Your Passion:Let us know why you’re excited about helping customers! Share any personal experiences that demonstrate your commitment to providing excellent support. We love seeing genuine enthusiasm for the role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly. Plus, it shows you’re keen on joining our team at Lloyds Banking Group.
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, such as providing face-to-face support and helping customers through important moments. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Empathy
Since this role requires a caring and empathetic approach, think of examples from your past customer service experience where you’ve gone above and beyond to help someone. Be ready to share these stories during the interview to demonstrate your ability to connect with customers and handle sensitive situations.
✨Flexibility is Key
The job mentions that hours may need to be adjusted based on customer demand. Be prepared to discuss your availability and willingness to adapt your schedule. Highlight any previous experiences where you’ve successfully managed changing demands or worked flexible hours.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career progression, or how the team collaborates to meet customer needs. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
