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For Companies At a Glance
- Tasks: Create clear and engaging customer communications for sensitive issues.
- Company: Join a leading financial services firm focused on transforming finance for good.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 28 days holiday.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact by helping customers in vulnerable situations.
- Qualifications: Experience in communications, strong copywriting, and project management skills.
The predicted salary is between 40824 - 45360 ÂŁ per year.
Salary: ÂŁ40,824 - ÂŁ45,360 pa
Locations: Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
Hours: Full‑time – 35 hours per week
Working Pattern: Hybrid – at least two days per week at an office site. Supports flexibility for disabilities.
About the role
We provide an opportunity to develop a communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office. The team creates and delivers clear, engaging and empathetic customer communications for Rectifications, which are often sensitive and high impact, playing a vital role in maintaining customer trust. Work spans single‑customer issues to large‑scale remediation programmes affecting thousands, with many customers in vulnerable circumstances. Empathy, clarity and care are critical.
Responsibilities
- Take complex issues, remediation decisions and customer treatments and convert them into clear, easy‑to‑understand communications.
- Put customer first, challenging proposed treatments where needed.
- Manage communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns.
- Collaborate with Design & Delivery, data, risk and legal teams, as well as third‑party agencies.
- Ensure all communications meet Group Standards, including FCA Consumer Duty, and follow correct governance and approval processes.
- Manage multiple pieces of work at pace, prioritising effectively to deliver high‑quality communications on time.
Essential skills and experience
- End‑to‑end communications experience, ideally within a highly regulated environment.
- Strong copy‑writing skills, simplifying complex topics.
- Excellent written and verbal communication with a strong eye for detail.
- Experience managing multiple projects or campaigns simultaneously and delivering to deadlines.
- Confident stakeholder management, ability to influence and challenge constructively.
- Customer‑centred mindset, sensitivity to vulnerable customer needs.
Additional experience that would be great
- Copywriting experience within financial services or a similarly regulated sector.
- End‑to‑end campaign management.
- Experience of digital channels, particularly email campaign delivery.
- Familiarity with FCA regulation and consumer‑focused communications.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes, including free shares
- Benefits you can adapt to lifestyle, such as discounted shopping
- 28 days’ holiday plus bank holidays
- Range of wellbeing initiatives and generous parental leave policies
Why join us
Transforming finance for good; investing in technology, workplaces and people. Hybrid working and career growth opportunities await.
Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Chester employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Chester
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to communications and customer empathy. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Showcase your copywriting skills during the interview. Bring examples of your work that demonstrate your ability to simplify complex topics. This will highlight your fit for the role and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Rectifications Communications Assistant Manager (Fixed Term - 6 months) in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Rectifications Communications Assistant Manager role. Highlight your end-to-end communications experience and any relevant copywriting skills that show you can simplify complex topics.
Showcase Your Empathy: Since this role involves sensitive customer communications, it’s crucial to demonstrate your understanding of vulnerable customer needs. Share examples in your application where you've put the customer first and handled complex issues with care.
Highlight Project Management Skills: We want to see how you manage multiple projects simultaneously. Include specific examples of campaigns you've delivered on time, showcasing your ability to prioritise effectively while maintaining high-quality standards.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Audience
Before the interview, research the company and its values. Understand their approach to customer communications, especially in sensitive situations. This will help you tailor your responses and show that you’re aligned with their mission.
✨Showcase Your Copywriting Skills
Prepare examples of your previous work where you simplified complex topics into clear communications. Be ready to discuss your thought process and how you ensure clarity and empathy in your writing, as these are crucial for the role.
✨Demonstrate Project Management Prowess
Be prepared to talk about how you manage multiple projects simultaneously. Share specific examples of how you prioritised tasks and met deadlines, especially in a regulated environment. This will highlight your ability to deliver high-quality communications on time.
✨Engage with Empathy
Since the role involves communicating with vulnerable customers, think of ways to demonstrate your customer-centred mindset. Share experiences where you had to consider customer needs and how you approached sensitive communications with care.