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- Tasks: Provide top-notch tech support and help colleagues solve their tech challenges.
- Company: Join Lloyds Banking Group, a leader in tech innovation and support.
- Benefits: Enjoy a competitive salary, generous pension, and flexible benefits.
- Other info: Inclusive workplace with a focus on diversity and excellent career growth.
- Why this job: Be part of a community hub that makes technology accessible for everyone.
- Qualifications: Experience in enterprise-scale tech support and strong problem-solving skills.
The predicted salary is between 33203 - 34950 £ per year.
LOCATION: Cawley House, Chester - with flexibility to support other close locations as the need arises.
SALARY: £33,203 - £34,950
HOURS: Full-time - 35 hours a week covering the business from 08:00 to 17:00, Monday to Friday.
WORKING PATTERN: 5 days a week on-site. The role is primarily based in Cawley House with flexibility for other close locations as the need arises.
About this Opportunity
Are you someone who loves technology and enjoys helping others solve their tech-related challenges? Do you have excellent customer service skills? If yes, then we have an exciting opportunity for you. We're looking for someone with an enterprise-scale technical support background to work at the Lloyds Banking Group Tech Bar and provide outstanding IT support. We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work. The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings. Our mission is to make technology accessible and inclusive to all.
As a technical support guide you'll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an outstanding support experience.
What you'll need
- Excellent problem‑solving skills & attention to detail
- Effective communication skills, both verbal and written
- Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
- Must be able to work alone and unsupervised, using initiative when necessary
- A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
- Must be well‑presented
The type of technical skills you'll need to have for the role will be:
- Experience of working on an enterprise‑scale Technical Support desk
- 2 – 3 years Microsoft Windows technical support experience
- Experience in handling Incidents
- Strong knowledge of Windows 11 OS
- In‑depth troubleshooting knowledge of Office 365 Suite
- Competent in using and supporting Microsoft Teams
- Support of mobile technologies and BYOD using the O365 suite.
- Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
- Familiar with building, configuring, and fixing desktops and laptops
- Solving Network issues.
- Technically mentor junior members of the team to deliver elite IT support and an excellent colleague experience.
And any experience of these would be really useful:
- Previous experience on a Tech Bar/Walk‑up Support service
- Active Directory and Exchange administration knowledge
- Understanding of Azure and Intune
- Experience using ServiceNow
- Any previous support experience with Macs and JAMF would be highly beneficial
- Previous use of ServiceNow for incident management
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide‑ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Modern Workplace Tech Bar Support - Chester employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Workplace Tech Bar Support - Chester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lloyds Banking Group. Understanding their values and mission will help you connect better during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech troubleshooting skills! Since this role is all about solving tech issues, brush up on your knowledge of Windows 11 and Office 365. Maybe even run through some common problems and solutions with a friend to keep your skills sharp.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to explain complex tech concepts in simple terms. This is key for a role where you'll be helping colleagues who might not be as tech-savvy.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Modern Workplace Tech Bar Support - Chester
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your love for solving tech-related challenges. This will help us understand how you connect with our mission at the Tech Bar.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant technical support experience!
Highlight Your Communication Skills: Since effective communication is key in this role, emphasise your verbal and written communication skills. Share examples of how you've successfully interacted with customers or colleagues in previous roles to resolve issues or provide support.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lloyds Banking Group!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows 11 and Office 365. Be ready to discuss your troubleshooting experiences and how you've resolved tech issues in the past.
✨Show Off Your Customer Service Skills
Since this role is all about helping others, prepare examples of how you've provided excellent customer service. Think about times when you went above and beyond to assist someone with their tech problems.
✨Practice Your Communication
Effective communication is key in this role. Practice explaining complex tech concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts clearly.
✨Demonstrate Your Problem-Solving Mindset
Be ready to showcase your problem-solving skills. Prepare a few scenarios where you identified an issue and implemented a solution. Highlight your attention to detail and how you continuously look for ways to improve the customer experience.