At a Glance
- Tasks: Provide face-to-face customer support and promote digital banking solutions.
- Company: Join Lloyds Banking Group, a leader in the banking industry.
- Benefits: Starting salary of £13,100, with increases after 6 months and career growth opportunities.
- Other info: Part-time role with 17.5 hours per week, perfect for students.
- Why this job: Make a real difference by helping customers during significant moments.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 13100 - 13100 € per year.
Lloyds Banking Group is seeking a Customer Support professional in Cheltenham. The role involves providing face-to-face assistance to customers, with a focus on understanding their needs during significant moments. You’ll be expected to promote digital banking solutions and build lasting relationships.
This part-time role includes 17.5 hours per week, a salary starting at £13,100 with increases after 6 months, and opportunities for career growth within the Group.
Part-Time Banking Support Advisor (Cheltenham) employer: Lloyds Banking Group
Lloyds Banking Group is an excellent employer, offering a supportive work culture that prioritises employee development and career progression. Located in Cheltenham, this part-time role as a Banking Support Advisor not only provides competitive pay with regular increases but also fosters meaningful customer interactions, allowing you to make a real difference in people's lives while promoting innovative digital banking solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Banking Support Advisor (Cheltenham)
✨Tip Number 1
Get to know Lloyds Banking Group and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission of providing excellent customer support.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role is all about connecting with customers, we recommend doing mock interviews with friends or family to get comfortable discussing how you can help customers during significant moments.
✨Tip Number 3
Be ready to talk about digital banking solutions. Brush up on the latest trends in digital banking so you can confidently discuss how you can promote these solutions to customers and enhance their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to grow with us at Lloyds Banking Group.
We think you need these skills to ace Part-Time Banking Support Advisor (Cheltenham)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the role of a Banking Support Advisor. Highlight any customer service experience and your ability to understand and meet customer needs.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping customers and how you can promote digital banking solutions. Be genuine and let your personality shine through!
Showcase Your Communication Skills:Since this role is all about building relationships, make sure your written application demonstrates your communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Understand the key principles of providing excellent support, especially in a banking context. Be ready to share examples of how you've successfully assisted customers in the past.
✨Familiarise Yourself with Digital Banking Solutions
Since promoting digital banking solutions is part of the role, make sure you know the latest trends and tools in digital banking. Research Lloyds Banking Group's offerings and be prepared to discuss how you can help customers transition to these solutions.
✨Practice Active Listening
In this role, understanding customer needs is crucial. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are keen to understand others.
✨Show Enthusiasm for Building Relationships
Lloyds Banking Group values lasting relationships with customers. Be ready to talk about how you’ve built rapport in previous roles. Share specific examples that highlight your ability to connect with people and foster trust.
