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- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, performance bonuses, private medical care, and flexible lifestyle benefits.
- Other info: Opportunities for career growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 12 months of customer service experience and a genuine passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online or through channels such as web chat, video or social media.
Qualifications
- A minimum of 12 months customer service experience.
- A people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, act with care and integrity, taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers’ needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Equality, Diversity and Inclusion
We’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. If you need reasonable adjustments to be made to our recruitment processes, just let us know. We actively seek diverse talent and provide a fair & inclusive workplace for all.
Lloyds Banking Group Customer Support - Chelmsford employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group Customer Support - Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lloyds Banking Group's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've shown empathy and adaptability. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows that you’re engaged and eager to learn more about how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles within Lloyds Banking Group that might suit you as you grow in your career.
We think you need these skills to ace Lloyds Banking Group Customer Support - Chelmsford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and support customers through tough times.
Be Genuine and Honest: We’re looking for people who are real and caring. When writing your application, let your personality shine through! Talk about why you’re passionate about helping others with their finances and how you can make a difference in their lives.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role at Lloyds Banking Group. Mention how your skills align with the job description and how you can adapt to different customer needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about your past experiences and how you've helped customers in challenging situations. Be ready to share specific examples that highlight your empathy and ability to adapt to different needs.
✨Showcase Your People Skills
This role is all about connecting with customers, so be prepared to demonstrate your interpersonal skills. Practice active listening and think of ways to show you genuinely care about helping others. A warm smile and a friendly attitude can go a long way!
✨Familiarise Yourself with Digital Banking
Since you'll be promoting digital services, it’s a good idea to familiarise yourself with online and mobile banking platforms. If you have experience using these services, share that during the interview. It shows you're proactive and ready to help customers navigate their options.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical customer situations. Think about how you would handle sensitive topics like bereavement or fraud concerns. Practising your responses will help you stay calm under pressure and show your problem-solving skills.