Tusker Vehicle Operations Case Handler - Watford in Carlisle

End Date: Thursday 14 May 2026

Flexible Working

We support flexible working – click here for more information on flexible working options.

Flexible Working Options

Flexibility in when hours are worked.

Based in Watford.

Position Details

• SALARY: £31380
• LOCATION(S): Watford
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained.

Responsibilities

• Responsible for daily operational delivery of Rental, Stop Gap and the MOT process. Supporting the wider Vehicle Operational team in delivering targets.
• Assisting Vehicle Operation Executive with Stopgap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing rental bookings and handling the rental length including off-hire of bookings as required.
• Interacting with Maintenance Controllers to supervise, review and handle ongoing and problematic cases, with the ability to investigate issues and resolve supplier issues.
• Responsible for supplying to Vehicle Operations delivery & achievement of all KPIs for operational requirements and produce weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations.
• Ensuring all rental vehicles issued against cases are correctly managed to and wherever possible reclaimed from vehicle manufacturers.
• Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction.
• Management of internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required.

Qualifications

• Manages self with strong interpersonal and time management skills, but also able to work as part of a team.
• Self-motivated and eager to provide excellent customer service to internal and external customers.
• High attention to detail including numeric proficiency.
• Excellent verbal and written communication skills in a thoughtful and professional telephone manner.

Additional Qualifications

• Excellent verbal and written communication skills, with a pro-change attitude and approach with willingness to learn new skills and expand knowledge.
• Polite and professional telephone manner and proactively looks for how to do the best job.
• Inquisitive nature which asks questions about context and impact and is confident in handling very difficult or critical situations.
• Manages self with strong organisational and time management skills.
• Previous experience of salesforce is desirable but not essential.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Diversity and Inclusion

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.