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For Companies At a Glance
- Tasks: Manage the delivery of pre-loved vehicles and ensure high standards for customer satisfaction.
- Company: Join a dynamic team at Tusker, a leader in vehicle leasing.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
- Why this job: Be part of a team that values your input and offers real career growth.
- Qualifications: Experience in vehicle repair and maintenance, with strong communication skills.
The predicted salary is between 36224 - 38130 £ per year.
End Date: Thursday 21 May 2026
Salary Range: £36,224 - £38,130
Location: Watford
Hours: Full-time
Working Pattern: Hybrid – at least 3 days per week (60% time) at the Watford office. During training, new starters are expected to be in the office 5 days a week unless an exception is requested.
Flexible Working Options: Flexibility in when hours are worked. We support flexible working.
About This Opportunity
Responsible for the operational delivery of all used leased vehicles for our pre‑loved range across the Tusker clients. You will authorise all work, prepare all vehicles, and ensure they meet high standards through effective cost management, allocating to relevant avenues, and providing an exceptional customer driver journey for Tusker’s customers.
Responsibilities
- Authorise required bodywork repairs and required SMR to the agreed used car standard, collaborating with vehicle operations to ensure SMR and repairs methods are followed.
- Identify vehicles which are not to standard and move them to the normal remarketing channel for processing.
- Maintain the Used Car Stock page.
- Liaise with suppliers and customers to ensure successful vehicle delivery to the new customer, collaborating with the Order & Delivery team.
Qualifications & Experience
- Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCVs), both combustion engine and electric vehicles.
- Experience working in a manufacturer’s franchised dealership in both workshop and service desk departments.
- Experience working in a cost approval and audit function in a lease company or a similar organisation.
- Excellent verbal and written communication skills, effectively managing stakeholder relationships (suppliers, customers, drivers, etc.).
- Strong organisational and time‑management skills with high accuracy and attention to detail.
- Motivated by achieving targets, individually and as part of a team.
- Experience with Salesforce and Microsoft Office.
Preferred Experience
- Previous automotive industry experience within a dealership, or used‑vehicle environment.
- Polite and professional telephone manner.
- Self‑management ability.
Benefits
- A generous pension contribution of up to 15%.
- An annual performance‑related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 24 days holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
Equal Employment Opportunity
We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We welcome applications from under‑represented groups and are disability confident. If reasonable adjustments are needed in the recruitment process, please let us know. If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Tusker Used Leasing Operations Controller - Watford in Carlisle employer: Lloyds Banking Group
Contact Detail:
Lloyds Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tusker Used Leasing Operations Controller - Watford in Carlisle
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities at Tusker or similar companies.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of vehicle repairs and maintenance. Be ready to discuss your experience with both combustion engine and electric vehicles, as this will show you're the right fit for the Used Leasing Operations Controller role.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with suppliers and customers, being able to articulate your thoughts clearly is key. Consider doing mock interviews with friends or using online resources to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Tusker team and ready to contribute to an exceptional customer driver journey.
We think you need these skills to ace Tusker Used Leasing Operations Controller - Watford in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Used Leasing Operations Controller role. Highlight your experience in vehicle repair and maintenance, as well as any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with stakeholder management and your attention to detail.
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this position, make sure your application reflects that. Keep your language clear and professional, and don’t hesitate to showcase any relevant experiences where you’ve successfully managed relationships.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Tusker!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle repair and maintenance, especially for both combustion engine and electric vehicles. Being able to discuss specific repair processes or standards will show that you're not just familiar with the industry but also passionate about it.
✨Showcase Your Communication Skills
Since you'll be liaising with suppliers and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively managed stakeholder relationships in the past. This will demonstrate your ability to maintain a professional and polite manner over the phone and in person.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your time and stay organised, especially when handling multiple tasks like authorising repairs and maintaining stock pages. Consider sharing a specific instance where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Tools
If you have experience with Salesforce and Microsoft Office, make sure to mention it! If not, take some time to learn the basics before the interview. Showing that you're tech-savvy can give you an edge, especially in a role that involves operational delivery.