At a Glance
- Tasks: Manage the operational delivery of used leased vehicles and ensure exceptional customer experiences.
- Company: Join Tusker, a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous pension, bonus schemes, and 24 days holiday.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Experience in vehicle repair and maintenance, with strong communication and organisational skills.
The predicted salary is between 36224 - 38130 £ per year.
- Job Title
- Used Leasing Operations Controller (12‑Month FTC)
- Salary
- £36,224 – £38,130
- Location
- Watford
- Working Hours
Full‑time.
Hybrid: spend at least three days a week (60%) at the Watford office.
During training new starters are required to work in‑office five days a week unless an exception is approved.
- End Date
- Wednesday 15 July 2026
Job Description Summary
Responsible for the operational delivery of all used leased vehicles within the pre‑loved range for Tusker clients.
The role authorises all work, prepares vehicles to meet company standards, manages costs, allocates vehicles to appropriate channels, and ensures an exceptional customer driver journey.
Key Responsibilities
- Authorise required bodywork repairs and necessary SMR to meet the agreed used‑car standard.
- Maintain the Used Car Stock page and tracking documentation.
- Identify vehicles not meeting standards and move them to the normal remarketing channel.
- Liaise with suppliers and customers to ensure successful vehicle delivery, coordinating with the Order & Delivery team.
- Collaborate with vehicle operations to ensure SMR and repair methods are followed.
Requirements
- Extensive knowledge of the repair and maintenance of motor vehicles (cars & LCVs), both combustion engine and electric vehicles.
- Experience working in a manufacturer’s franchised dealership in both workshop and service desk departments.
- Experience in a cost approval and audit function within a lease company or similar organisation.
- Excellent verbal and written communication skills; ability to manage stakeholder relationships.
- Strong organisational and time‑management skills with high accuracy and attention to detail.
- Motivation to achieve targets, both individually and as part of a team.
- System experience: Salesforce and Microsoft Office.
- Additional Experience (useful)
- Previous automotive industry experience within a dealership or used‑vehicle environment.
- Polite and professional telephone manner.
- Self‑management and strong organisational skills.
- System experience: Salesforce and Microsoft Office.
Benefits
- Generous pension contribution of up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Benefits adaptable to lifestyle, such as discounted shopping
- 24 days’ holiday, plus bank holidays
- Well‑being initiatives and generous parental leave policies
- Equality, Diversity & Inclusion
We are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We welcome applications from under‑represented groups and are disability confident.
If you require reasonable adjustments to our recruitment processes, please let us know.
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