Tusker Renewal & Retention Executive in Carlisle

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Flexibility in when hours are worked.

Job Description Summary: based in Watford.

Salary: £30,609 rising to £31,809 in April 2026

Location(s): Watford

Hours: Full-time

Working Pattern: Our work style is hybrid, requiring at least three days per week (60% of time) at the Watford site. During the training period, new starters attend the office five days a week until fully trained, unless an exception is requested.

About This Opportunity: Are you passionate about building relationships, providing exceptional service, and helping employees choose their next car? Join our dynamic Employee Engagement Team as a Renewal & Engagement Executive! In this role, you’ll be the primary point of contact for customers nearing the end of their employee car benefit agreements, guiding them through renewal options and ensuring a seamless, positive experience. You’ll play a vital role in driving customer retention, identifying growth opportunities, and contributing to our rapidly expanding business.

About Us: We’re a driver of positive change in the finance sector, focusing on future‑ready technologies and sustainable mobility. Since 2009, we have offered powerful car leasing solutions that minimise environmental impact and support planet‑positive mobility. Our Car Benefit Scheme provides affordable, fully maintained, and insured cars via salary‑sacrifice arrangements, with a wide selection of fuel types and over 1,000 vehicles.

What You’ll Need:

• Experience in phone‑based customer service or sales, particularly with salary‑sacrifice car schemes or employee benefit programs.
• Exceptional customer service orientation and strong communication, interpersonal, and negotiation skills, confident in phone and email interactions.
• Warm, enthusiastic, and outgoing personality with a genuine desire to help others and a proactive, self‑motivated work ethic.
• Strong interest in cars and the automotive industry.
• Prior knowledge of salary‑sacrifice car schemes is a plus.
• A proactive and resourceful problem‑solver with the ability to prioritise tasks under pressure, think critically, solve creatively, and adapt to change.
• Self‑motivated, driven, and detail‑oriented, with a flexible approach to work.
• Strong organisational and time‑management skills, capable of prioritising tasks, managing a pipeline, and meeting deadlines.
• Ability to collaborate as part of a team and contribute to a positive, supportive work environment.

And Any Experience Of These Would Be Really Useful:

• Initiate outbound calls to customers in our renewal database to understand needs, present renewal options (including vehicle upgrades and agreement extensions), and secure renewed agreements.
• Efficiently manage workload, ensuring timely follow‑up on all renewal opportunities and adherence to established turnaround times.
• Employ a consultative approach to understand customer concerns, address objections effectively, and tailor solutions to meet individual needs.
• Stay up to date on latest vehicle models, features, and industry trends, providing informed recommendations and guidance.
• Participate in test‑driving internal demo cars to enhance product knowledge.
• Prepare tailored vehicle quotations, communicate lead times, and proactively follow up to nurture leads and secure orders.
• Represent the company at driver roadshows and launch events, gathering customer feedback and promoting our services.
• Collaborate effectively with colleagues, supervisors, and stakeholders (e.g., suppliers, partners) to ensure a seamless customer experience.
• Identify opportunities to improve the renewal process and contribute to ad‑hoc projects as needed.
• Provide outstanding customer service through phone and email, building rapport and establishing long‑term relationships.
• Manage live chat inquiries to provide immediate support and guidance to potential customers.

About Working For Us: We’re committed to inclusivity, building an organisation that reflects modern society and celebrates diversity in all its forms. We were pioneers in setting goals for diversity in senior roles, creating a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under‑represented groups and are disability confident. If you require reasonable adjustments to recruitment processes, let us know.

We Also Offer a Wide‑Ranging Benefits Package, Which Includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies