At a Glance
- Tasks: Manage vehicle orders and contracts while providing top-notch customer service.
- Company: Dynamic company in Watford with a focus on inclusivity and diversity.
- Benefits: Generous pension, performance bonuses, flexible working, and 22 days holiday.
- Other info: Hybrid work model with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real impact in contract management.
- Qualifications: Attention to detail, strong communication skills, and team motivation.
The predicted salary is between 31379 - 33030 £ per year.
We support flexible working – click here for more information on flexible working options.
Flexible Working Options: Flexibility in when hours are worked.
Based in Watford, this is a 12 Month FTC position.
Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support.
This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships. Here are some key tasks and responsibilities:
- Ensuring all orders are captured within a 24 hour turn around whilst also preparing the contract ensuring all employer specific details and requests are included.
- Liaising with dealers to ensure all vehicles specifications are accurately and effectively ordered.
- Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
- Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.
- Is flexible to take on bespoke and ad hoc tasks allocated by Line Manager.
What You’ll Need:
- High accuracy levels and attention to detail.
- Motivated by and understands the importance of achieving targets, individually and as part of a team.
- Excellent verbal and written communication skills.
- Polite and professional telephone manner.
- Manages self with strong organisational and time management skills.
And Any Experience Of These Would Be Really Useful:
- Office 365.
- Previous purchasing experience.
- System experience- Ebbon Dacs & Salesforce.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday, with bank holidays on top.
- A range of wellbeing initiatives and generous parental leave policies.
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
Tusker Order Management Advisor - 12 Month FTC in Carlisle employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote working and opportunities for career advancement within the Economic Crime Prevention function, employees can thrive in a supportive environment while contributing to meaningful compliance efforts. The company's commitment to diversity and inclusion further enhances its appeal, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Order Management Advisor - 12 Month FTC in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LLOYDS BANKING GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LLOYDS BANKING GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tusker Order Management Advisor - 12 Month FTC in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LLOYDS BANKING GROUP:Your cover letter is your chance to shine! Tell us why you want to work at LLOYDS BANKING GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LLOYDS BANKING GROUP!
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
