Tusker Insurance Operations Case Handler 12 Month FTC - Watford in Carlisle

End Date

Sunday 26 July 2026

Salary Range

£31,379 - £33,030

Flexible Working Options

Flexibility in when hours are worked

Job Description Summary

Based in Watford 12 Month FTC

Job Description

• JOB TITLE: Insurance Operations Case Handler 12 Month FTC - Watford
• SALARY: £31,380
• LOCATION(S): Watford
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are proficient and fully trained unless an exception is requested whereby we will adapt and support

About This Opportunity

Responsible for daily operational delivery of insurance claim related queries and critical issues. Supporting the wider Vehicle Operational team in delivering on team KPI’s and process delivery.

What You’ll Need

• Experience of vehicle off road management of vehicles as a result of an accident to reduce vehicle downtime and hire costs and management of the rental length including off-hire of bookings as required.
• Responsible for supplying to Vehicle Operations delivery & achievement of all KPI’s for operational requirements, and producing weekly summary reporting of Insurance cases to the Insurance Operations Manager
• Experience of supplier management relationships with internal/external customers, and suppliers, and being able to use these relationships to ensure an optimised level of service delivery including cost reduction.
• Responding to and resolving driver complaints at first point of contact wherever possible to avoid critical issues. Management of internal communications regarding problematic and ongoing vehicle cases, to the wider Tusker business where required.
• Support in Insurance, Licence Check and maintenance activities where required.

And Any Experience Of These Would Be Really Useful

• Interacting with Accident Management provider and Insurance department to monitor, review and manage ongoing and problematic cases. Ensuring all rental vehicles issued against cases are accurately handled, and wherever possible reclaimed from vehicle manufactures.
• Ability to investigate issues and resolve supplier issues.
• Self‑motivated and eager to provide excellent customer service to internal and external customers and a hardworking and outgoing personality
• Excellent communication skills and strong attention to detail with excellent organisational skills with the ability to work well under time restrictions, and are proficient in Word and Excel

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies